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Universidade de Brasília
Instituto de Psicologia
Curso de Pós-Graduação em Psicologia Social, do Trabalho e das Organizações
Estratégias de Aprendizagem no Trabalho em Contexto de Mudança
Organizacional
Brasília, DF
2007
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Livros Grátis
http://www.livrosgratis.com.br
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ii
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$1(;2,,  
$1(;2,,, 
Y
LL
/LVWDGH7DEHODV
7DEHOD²7D[RQRPLDGRTXHSRGHVHUDSUHQGLGRFRPD$SUHQGL]DJHP,QIRUPDO$GDSWDGRGH
'D\ 
7DEHOD²3ULQFLSDLVFODVVLILFDomRGHHVWUDWpJLDVGHDSUHQGL]DJHP  
7DEHOD²6tQWHVHGRVHVWXGRVUHODWDGRVVREUHHVWUDWpJLDVGHDSUHQGL]DJHP  
7DEHOD²'HILQLo}HVWHyULFDVVREUHPXGDQoDRUJDQL]DFLRQDO/LPDH%UHVVDQ 
7DEHOD²7LSRVGHPXGDQoDRUJDQL]DFLRQDO/LPDH%UHVVDQ  
7DEHOD²'HWDOKDPHQWRGRV2EMHWLYRV(VSHFtILFRVDSDUWLUGRV2EMHWLYRV*HUDLV 
7DEHOD²*rQHURGRVUHVSRQGHQWHVTXHSDVVDUDPSHODDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²7HPSRGH6HUYLoRVGRVUHVSRQGHQWHVTXHSDVVDUDPSHODDPSOLDomRGRHVFRSRGHWUDEDOKR
 
7DEHOD²,GDGHGRVUHVSRQGHQWHVTXHSDVVDUDPSHODDPSOLDomRGRHVFRSRGHWUDEDOKR  
7DEHOD²*rQHURGRVUHVSRQGHQWHVTXHSDVVDUDPSHODUXSWXUDGRPRGHORGHWUDEDOKR  
7DEHOD²7HPSRGH6HUYLoRVGRVUHVSRQGHQWHVTXHSDVVDUDPSHODUXSWXUDGRPRGHORGHWUDEDOKR
7DEHOD²,GDGHGRVUHVSRQGHQWHVTXHSDVVDUDPSHODUXSWXUDGRPRGHORGHWUDEDOKR 
7DEHOD²'LVWULEXLomRGRVUHVSRQGHQWHVSRURUJDQL]DomR 
7DEHOD²'LVWULEXLomRGRVUHVSRQGHQWHVSRUJrQHUR 
7DEHOD²0pGLDVGDV(VWUDWpJLDVGH$SUHQGL]DJHPDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGH
WUDEDOKR  
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHPDSOLFDomR
SUiWLFDUHIOH[mRLQWUtQVHFDDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHP
UHSURGXomRDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHPEXVFDGH
DMXGDLQWHUSHVVRDODQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHPEXVFDGH
DMXGDHPPDWHULDOHVFULWRDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHPUHIOH[mR
H[WUtQVHFDDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²0pGLDVGDVHVWUDWpJLDVGHDSUHQGL]DJHPDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR
 
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHPDSOLFDomR
SUiWLFDUHIOH[mRLQWUtQVHFDDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR  
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHP
UHSURGXomRDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR 
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHPEXVFDGH
DMXGDLQWHUSHVVRDODQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR  
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHPEXVFDGH
DMXGDHPPDWHULDOHVFULWRDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR 
Y
LLL
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRSDUDDHVWUDWpJLDGHDSUHQGL]DJHPUHIOH[mR
H[WUtQVHFDDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR  
7DEHOD0pGLDVGHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDDQWHVHGHSRLVGDDPSOLDomRGR
HVFRSRGHWUDEDOKRSDUDR*UXSR 
7DEHOD²7HVWHWGHFRPSDUDomRGDVPpGLDVGR*UXSRDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGH
WUDEDOKRSDUDSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXD  
7DEHOD0pGLDVGHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDDQWHVHGHSRLVGDUXSWXUDGR
PRGHORGHWUDEDOKRSDUDR*UXSR 
7DEHOD²7HVWHWGDVPpGLDVGR*UXSRSDUDRLQVWUXPHQWRSHUFHSomRGHVXSRUWHjDSUHQGL]DJHP
FRQWtQXD 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHDVHVWUDWpJLDVGHDSUHQGL]DJHPHWHPSRGHVHUYLoRSDUDR
*UXSRDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHHVWUDWpJLDVGHDSUHQGL]DJHPHLGDGHSDUDR*UXSRDQWHVH
GHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHDVHVWUDWpJLDVGHDSUHQGL]DJHPHWHPSRGHVHUYLoRSDUDR
*UXSRDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHDVHVWUDWpJLDVGHDSUHQGL]DJHPHLGDGHSDUDR*UXSR
DQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHWHPSRGH
VHUYLoRSDUDR*UXSRDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHLGDGH
SDUDR*UXSRDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHWHPSRGH
VHUYLoRSDUDR*UXSRDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHLGDGH
SDUDR*UXSRDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR  
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHHVWUDWpJLDVGHDSUHQGL]DJHPHSHUFHSomRGHVXSRUWHj
DSUHQGL]DJHPFRQWtQXDSDUDR*UXSRDQWHVHGHSRLVGDDPSOLDomRGRHVFRSRGHWUDEDOKR
 
7DEHOD²&RUUHODo}HVHQFRQWUDGDVHQWUHHVWUDWpJLDVGHDSUHQGL]DJHPHSHUFHSomRGHVXSRUWHj
DSUHQGL]DJHPFRQWtQXDSDUDR*UXSRDQWHVHGHSRLVGDUXSWXUDGRPRGHORGHWUDEDOKR
 
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RQGH R SURFHVVR GH DSUHQGL]DJHP QmR SRGH VHU GHWHUPLQDGR RX IRL GHVHQKDGR SHOD
RUJDQL]DomR(VWHSURFHVVRSRGHRFRUUHUVHKRXYHURXQmRDH[SOLFLWDomRGHPHWDVHREMHWLYRV
HTXDQGRDPHOKRUDGRWUDEDOKRVHUYHWDQWRDRVREMHWLYRVLQGLYLGXDLVTXDQWRRUJDQL]DFLRQDLV
Desenvolvimento
Educação
Treinamento
Aprendizagem Informal
Instrução Formal
Instrução Informal
$EEDG3LODWLH3DQWRMDDILUPDPTXHDDSUHQGL]DJHPQDWXUDOSRGHRFRUUHUSRUWHQWDWLYD
H HUUR LPLWDomR REVHUYDomR EXVFD HP PDWHULDO HVFULWR FRQWDWRV LQIRUPDLV FRP SDUHV H
VXSHULRUHV RX SHOD EXVFD GH DMXGD LQWHUSHVVRDO &RUURERUDQGR FRP HVWD SRVLomR 3DQWRMD
DILUPDTXH´RVLQGLYtGXRVSRGHPDSUHQGHUSRUPHLRGDVFRQVHTrQFLDVRUJDQL]DFLRQDLV
UHVXOWDQWHVGHVHXVFRPSRUWDPHQWRVREVHUYDQGRDVFRQVHTrQFLDVGRVFRPSRUWDPHQWRVGRV
GHPDLV PHPEURV GH VXD HTXLSH RXYLQGR KLVWyULDV GH VHXV FRPSDQKHLURV PDLV DQWLJRV RX
UHFHEHQGRLQVWUXo}HVGHVHXVVXSHUYLVRUHVRXGHRXWUDVSHVVRDVGHVLJQDGDVSHODRUJDQL]DomRµ
5HDUGRQFLWDQGR:DWNLQVH0DUVLFNDILUPDTXHRVIOX[RVGHDSUHQGL]DJHPTXH
RFRUUHP GHQWUR GDV RUJDQL]Do}HV VmR JHUDGRV SHOD LQWHUDomR HQWUH SDUHV HQWUH JUXSRV GH
WUDEDOKR6mRJHUDGRVGHFLPDSDUDEDL[RHGHEDL[RSDUDFLPDGHQWURGDHVWUXWXUD
RUJDQL]DFLRQDO6mRJHUDGRVWDPEpPSHODLQWHUDomRGDRUJDQL]DomRFRPVHXDPELHQWHH[WHUQR
&DEHUHVVDOWDUTXHGHQWUR GRDPELHQWHRUJDQL]DFLRQDORVLQGLYtGXRVHVWmRH[SRVWRV DXPD
VpULHGHIDWRUHVRXYDULiYHLVTXHSRGHPLQWHUIHULUQRVHXFRPSRUWDPHQWRRXQRGHVHPSHQKR
HVSHUDGR 6LP}HV  FLWDQGR 6LPRQ  DILUPD TXH SDUD RV LQGLYtGXRV DSUHQGHUHP
GHQWURGRORFDOGHWUDEDOKRpQHFHVViULDDH[LVWrQFLDGHXPFOLPDRUJDQL]DFLRQDODGHTXDGR
$QWRQDFRSRXORXDILUPDTXH QR FRQWH[WRGDVRUJDQL]Do}HV XP FOLPDRUJDQL]DFLRQDO
FRQVWUXWLYR HQFRUDMD LQGLYtGXRV D WHU XPD DWLWXGH SRVLWLYD HPUHODomR j DSUHQGL]DJHP H DR
UHFRQKHFLPHQWRGDQHFHVVLGDGHGHVHGHVHQYROYHUVXSHUDQGRVXDVUHVLVWrQFLDVHLGHQWLILFDQGR
VXDVGHILFLrQFLDV$DXWRUDDILUPDDLQGDTXHH[LVWHPDOJXQVIDWRUHVTXHSRGHPLQIOXHQFLDUQR
SURFHVVRGHDSUHQGL]DJHPGHQWURGDVRUJDQL]Do}HV(VWHVIDWRUHVVmRDSHUVRQDOLGDGHDDXWR
HVWLPDDQDWXUH]DGDVH[SHFWDWLYDVLQGLYLGXDLVDVFRQGLo}HVItVLFDVDVHPRo}HVHDSHUFHSomR
VREUHRSURFHVVRGHDSUHQGL]DJHP
$EEDGH6DOORUHQ]RDILUPDPTXHDVYDULiYHLVSVLFRVVRFLDLVGHDSRLRDRXVRGHQRYDV
KDELOLGDGHV QR WUDEDOKR VmR LPSRUWDQWHV SUHGLWRUDV GH WUDQVIHUrQFLD GH WUHLQDPHQWR H
DUJXPHQWDPTXHDVPDLVPRGHUQDVDERUGDJHQVGHWUHLQDPHQWRYrPHQIDWL]DQGRDLPSRUWkQFLD
GD FULDomR GH XP FOLPD SURStFLR j DSUHQGL]DJHP FRQWtQXD 1RH H 6FKPLWW  WDPEpP
GHFODUDP TXH SDUD TXH KDMD WUDQVIHUrQFLD GR DSUHQGLGR p QHFHVViULR VXSRUWH VRFLDO H
RSRUWXQLGDGH SDUD XVR GDV QRYDV KDELOLGDGHV 2X VHMD SDUD RV DXWRUHV p QHFHVViULR FOLPD
DGHTXDGR j WUDQVIHUrQFLD 2 PHLR DPELHQWH GHYH VHU IDYRUiYHO GHYH SURSRUFLRQDU TXH R
DSUHQGL]XWLOL]HRTXHOKHIRLHQVLQDGR
eIDWRTXHHVVDVDILUPDo}HVID]HPUHIHUrQFLDDFRQWH[WRVGHDSUHQGL]DJHPVLVWHPDWL]DGRV
FRP GLDJQyVWLFRV GH QHFHVVLGDGHV GH WUHLQDPHQWRV HVSHFtILFRV REMHWLYRV LQVWUXFLRQDLV
GHILQLGRV H DYDOLDo}HV GH WUHLQDPHQWR (VWD GLVVHUWDomR WHP R IRFR QD DSUHQGL]DJHP TXH
RFRUUHGHIRUPDQmRVLVWHPDWL]DGDQDWXUDORXLQIRUPDO
$ DSUHQGL]DJHP HP DPELHQWHV QmR VLVWHPDWL]DGRV WHP LQWHUHVVDGR XP JUDQGH Q~PHUR GH
SHVVRDV FRPR FLWDGR SRU /RSHV5LEHLUR  &RHOKR-~QLRU  H 3DQWRMD 
&RQWXGR DLQGD VmR HVFDVVDV SHVTXLVDV VREUH R WHPD H SULQFLSDOPHQWH DQDOLVDQGR D UHDO
HIHWLYLGDGHGHVWDIRUPDGHDSUHQGL]DJHPGHQWURGRFRQWH[WRRUJDQL]DFLRQDO
2XWUDGLILFXOGDGHGHYLGRjHVFDVVH]GHSHVTXLVDVHPStULFDVpLGHQWLILFDUVHKiUHODomRHQWUH
FDUDFWHUtVWLFDV LQGLYLGXDLV GDV SHVVRDV TXH VH VXEPHWHP DRV SURFHVVRV GH DSUHQGL]DJHP
LQIRUPDOHRVUHVXOWDGRVGHVWHVSURFHVVRV1DDSUHQGL]DJHPIRUPDODVSHVTXLVDVQDFLRQDLVH
LQWHUQDFLRQDLVGHPRQVWUDPTXHHVWDVYDULiYHLVLQGLYLGXDLVQtYHOLQVWUXFLRQDOPRWLYDomRSDUD
DSUHQGHUFRPSURPHWLPHQWRRUJDQL]DFLRQDODXWRHILFiFLDWUDoRVGHSHUVRQDOLGDGHPRWLYDomR
SDUDWUDQVIHULUOyFXVGHFRQWUROHYDULiYHLVIXQFLRQDLVLGDGHHWHPSRGHVHUYLoRSRGHPVHU
ERDVSUHGLWRUDVGHGHVHPSHQKRQRWUDEDOKRSyVWUHLQDPHQWR
(VWHFHQiULRYHPPXGDQGRGHIRUPDJUDGXDO-iH[LVWHPSHVTXLVDVQDFLRQDLVHLQWHUQDFLRQDLV
HQIRFDQGRRVHIHLWRVGDDSUHQGL]DJHPLQIRUPDOQRVSURFHVVRVGHPXGDQoDRUJDQL]DFLRQDOH
QDVWDUHIDVGHVHPSHQKDGDV5HDUGRQ([LVWHWDPEpPXPDSUHRFXSDomRUHFRUUHQWHQD
LGHQWLILFDomR GRV IDWRUHV TXH LPSXOVLRQDP RX GHWrP R HQJDMDPHQWR GR HPSUHJDGR HP
DWLYLGDGHVQmRIRUPDOL]DGDVGHDSUHQGL]DJHPGHQWURGHDPELHQWHVRUJDQL]DFLRQDLV/RLRODH
5RFKDHVHHVWHVIDWRUHVVmRPHGLDGRVRXQmRSRUYDULiYHLVGHPRJUiILFDVVH[RLGDGH
QtYHOHGXFDFLRQDOHVLWXDFLRQDLV.UHPHUH6ODWHU
$ DQiOLVH GD OLWHUDWXUD QDFLRQDO GHPRQVWUD TXH Ki XPD HVFDVVH] GH SHVTXLVDV HPStULFDV
HQYROYHQGRYDULiYHLVGHPRJUiILFDVHVWUDWpJLDVGHDSUHQGL]DJHPHPFRQWH[WRRUJDQL]DFLRQDOH
VXSRUWH j DSUHQGL]DJHP QR ORFDO GH WUDEDOKR +i H[FHo}HV FRPR RV WUDEDOKRV GH 3DQWRMD
H&RHOKR-~QLRU$ SULPHLUDDXWRUDLQYHVWLJRX DVUHODo}HVHQWUHHVWUDWpJLDVGH
DSUHQGL]DJHP QR ORFDO GH WUDEDOKR H SHUFHSomR GH VXSRUWH j DSUHQGL]DJHP FRQWLQXD -i
&RHOKR-~QLRU EXVFRXLGHQWLILFDU DVFDUDFWHUtVWLFDVGHVXSRUWHSVLFRVVRFLDOHQYROYLGDV
QRVSURFHVVRVGHDSUHQGL]DJHPHPFRQWH[WRGHWUDEDOKR
&RPRFLWDGRDQWHULRUPHQWHRFRQWH[WRRUJDQL]DFLRQDOWHPPXGDGRUDSLGDPHQWHLPSULPLQGR
DRV LQGLYtGXRV WDPEpP UDSLGH] QD DSUHQGL]DJHP QD DOWHUDomR FRPSRUWDPHQWDO H QD
HODERUDomRGHQRYDVURWLQDVGHWUDEDOKR&RQWXGRERDSDUWHGDVHPSUHVDVQmRWHPVLVWHPDVGH
7UHLQDPHQWR'HVHQYROYLPHQWRH(GXFDomRVLVWHPDWL]DGRVRXVHRVWrPSRXFRVHWHPIHLWR
HPUHODomRjDYDOLDomRGDHILFiFLDGHVWHVVLVWHPDV$RVHFRORFDUHPSDXWDTXHPXLWRGRTXHp
DSUHQGLGRRpGHIRUPDQmRVLVWHPDWL]DGDHVVHtQGLFHGHDYDOLDomRGHHILFiFLDWRUQDVHXPD
TXLPHUD1mRREVWDQWHDLVVRRVHPSUHJDGRVHPVXDJUDQGHPDLRULDDGDSWDPVHDRVQRYRV
SURFHVVRV H QRYDV URWLQDV VHP R DX[tOLR GH XP WUHLQDPHQWR IRUPDO VLVWHPDWL]DGR $VVLP
FRPR HVWDV SHVVRDV HPSUHJDP HP VHXV DPELHQWHV GH WUDEDOKR QRYDV KDELOLGDGHV H QRYRV
FRQKHFLPHQWRV" &RPR RFRUUH LVVR HP XP DPELHQWH GH FRPSOHWD UHHVWUXWXUDomR" e QHVWH
FHQiULRTXHVHLQVHUHHVWDSHVTXLVD
(VWH HVWXGR WHQWDUi VXSULU XPD ODFXQD GHL[DGD VREUH DVSHFWRV TXH SRGHP LQIOXHQFLDU R
GHVHPSHQKRLQGLYLGXDOHPDPELHQWHVRUJDQL]DFLRQDLVTXHSDVVDPSRUSURFHVVRVGHPXGDQoD
H RQGH D DSUHQGL]DJHP QmR RFRUUH GH IRUPD VLVWHPDWL]DGD (VWH SRQWR GH YLVWD SRGH VHU
FRUURERUDGR SRU GH 3LODWL H %RUJHV$QGUDGH  TXDQGR DUJXPHQWDP TXH ´QmR p
REVHUYDGRQDOLWHUDWXUDQHQKXPHVIRUoRTXHSURFXUHLGHQWLILFDUXPFRQMXQWRGHDo}HVSDUDD
DSOLFDomRGRDSUHQGLGRQRWUDEDOKRGHVHQYROYLGRVLQGHSHQGHQWHPHQWHGDLQVWUXomRµ)UHLUHH
&DUGRVRSRQWXDPDUHODomRH[LVWHQWHHQWUHPXGDQoDRUJDQL]DFLRQDOHDSUHQGL]DJHP$V
DXWRUDVDILUPDPTXH´MiTXHRFRQWH[WRH[LJHGDVRUJDQL]Do}HVXPDFDSDFLGDGHGHPXGDQoD
SRUGHILQLomRLUiWDPEpPGHODVH[LJLUXPDFDSDFLGDGHGHDSUHQGL]DJHPµ
(VWH WUDEDOKR EXVFDUi LQYHVWLJDU VH Ki DOWHUDomR QR XVR GDV HVWUDWpJLDV GH DSUHQGL]DJHP
LQGLYLGXDO GHQWUR GH XP DPELHQWH RUJDQL]DFLRQDO TXH VH HQFRQWUD HP XP SURFHVVR GH
PXGDQoD RQGH R WUHLQDPHQWR QmR p VLVWHPDWL]DGR $OJXQV IDWRUHV SRGHP LQIOXHQFLDU QD
XWLOL]DomRHFRQVHTHQWHPRGLILFDomRGDVHVWUDWpJLDVGHDSUHQGL]DJHPLQGLYLGXDO(VWHVIDWRUHV
SRGHP HVWDU UHODFLRQDGRV jV YDULiYHLV GHPRJUiILFDV RX DR FRQWH[WR RQGH R LQGLYtGXR HVWi
LQVHULGR QHVWH FDVR GH PXGDQoD RUJDQL]DFLRQDO %XVFDQGR LGHQWLILFDU FRPR HVWHV IDWRUHV
SRGHP HVWDU DVVRFLDGR DR XVR GDV HVWUDWpJLDV GH DSUHQGL]DJHP QR ORFDO GH WUDEDOKR
VHOHFLRQRXVHLGDGHHWHPSRGHVHUYLoRFRPRYDULiYHLVUHODFLRQDGDVjVYDULiYHLVGHPRJUiILFDV
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VHQGR SDVVtYHO GH DSOLFDomR HP GLIHUHQWHV FRQWH[WRV 1D WUDQVIHUrQFLD R DSUHQGL] XWLOL]D RV
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DGDSWDomRGHPmRGHREUDLQWURGXomRGHQRYDVWHFQRORJLDVRXGLUHFLRQDGDVDRFUHVFLPHQWR
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RUJDQL]Do}HV QHP WRGDV DV VLWXDo}HV TXH JHUDP DSUHQGL]DJHP VmR Do}HV IRUPDLV GH
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DSUHQGL]DJHP$EEDGH%RUJHV$QGUDGHDILUPDPDLQGDTXHGHQWURGRDPELHQWH
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WUDEDOKR$EEDG%RUJHV)HUUHLUDH1RJXHLUDDILUPDPDLQGDTXHHVWHWLSRGH
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DSUHQGL]DJHPLQIRUPDOSRGHRFRUUHUHPRUJDQL]Do}HVTXHPWrPFODURVRXQmRRVREMHWLYRVD
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SRULVVRpDOWDPHQWHUHOHYDQWHSDUDHOHHQTXDQWRDDSUHQGL]DJHPIRUPDOWHPXPDUHOHYkQFLD
YDULiYHO SRUTXH SRGH QmR VHU SUDWLFiYHO SDUD FDGD SHVVRD LQGLYLGXDOPHQWH 2XWUR SRQWR
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GHYHP VDEHU $VVLP D DSUHQGL]DJHP LQIRUPDO SURSRUFLRQD XP DSUHQGL]DGR GLIHUHQFLDGR
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GLUHFLRQDGDDXPFRQMXQWRHVSHFtILFRGH&+$·VTXHVHUmRXWLOL]DGRVSHODRUJDQL]DomR2XWUR
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LQIRUPDO GHQWUR GR DPELHQWH GH WUDEDOKR YLVXDOL]DGD QD 7DEHOD  (VVD WD[RQRPLD IRL
SURSRVWDSHOR&HQWURGH'HVHQYROYLPHQWRGD)RUoDGH7UDEDOKR²&:'$DXWRUDUHVVDOWDTXHHVWD
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FRQWH[WXDLVDIHWDPDDSUHQGL]DJHPLQIRUPDO
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FRQKHFLPHQWR(VWDVDo}HVGHYHPVHUGLUHFLRQDGDVDXPREMHWLYRGHYHPWHUXPDOyJLFDGH
XWLOL]DomRHDQWHVGHWXGRGHYHPHVWDUDGHTXDGDVDRFRQWH[WRRQGHRLQGLYtGXRHVWiLQVHULGR
(VWDVDo}HVWrPVLGRFKDPDGDVGHHVWUDWpJLDVGHDSUHQGL]DJHP
2 WHUPR HVWUDWpJLDV GH DSUHQGL]DJHP IRL FXQKDGR SURYDYHOPHQWH QD iUHD HGXFDFLRQDO
SRVVLYHOPHQWHHPHVWXGRVTXHSURFXUDYDPLGHQWLILFDUDPHOKRUIRUPDGHHQVLQDURVDOXQRVD
DSUHQGHURFRQWH~GRDVHUWUDQVPLWLGReIDWRTXHRXVRGHVWDH[SUHVVmRWRUQRXVHPDLV
SRSXODU FRP D SVLFRORJLD FRJQLWLYD H VHXV SUHVVXSRVWRV EDVHDGRV QR PRGHOR GH
SURFHVVDPHQWR GH LQIRUPDo}HV (VWH VLVWHPD SUHFRQL]D TXH D PHQWH KXPDQD SURFHVVD DV
LQIRUPDo}HV GR PHVPR ´PRGRµ TXH XP SURFHVVDGRU FRPSXWDFLRQDO $EEDG H %RUJHV
$QGUDGHIRUQHFHPXPHVTXHPDEiVLFRGHFRPRIXQFLRQDULDDPHQWHKXPDQDDSDUWLU
GHVWHPRGHOR6HJXQGRRVDXWRUHVRVLVWHPDGHSURFHVVDPHQWRGHLQIRUPDo}HVpGLYLGLGRHP

FRPSRQHQWHVRQGHFDGDXPWHPDRPHQRVXPDHQWUDGDHXPDVDtGDTXHSHUPLWHRIOX[RGH
LQIRUPDo}HVGRDPELHQWHSDUDRDSUHQGL]HYLFHYHUVD$)LJXUDGHPRQVWUDHVWHIOX[R
)LJXUD²0RGHORGHSURFHVVDPHQWRGHLQIRUPDomRGRDSUHQGL]HPVHXDPELHQWH$EEDGH%RUJHV$QGUDGH

$EEDGH%RUJHV$QGUDGHGHVFUHYHPFRPRRPRGHORIXQFLRQD6HJXQGRRVDXWRUHVR
DPELHQWHIRUQHFHHVWtPXORVTXHVmRFDSWDGRVSHORVUHJLVWURVVHQVRULDLVROKRVRXYLGRVERFD
WDWRHHQFDPLQKDGRVjPHPyULDGHORQJRSUD]RRQGHVmRLQWHUSUHWDGRVDOX]GRVSDGU}HVGH
FRQKHFLPHQWRVMiH[LVWHQWHV3RVWHULRUPHQWHHVWDVLQIRUPDo}HVVmRWUDQVPLWLGDVjPHPyULDGH
FXUWR SUD]R SDUD TXH VHMDP ´UHSHWLGDVµ FRGLILFDGDV H PDLV IDFLOPHQWH ´OHPEUDGDVµ QD
PHPyULDGHORQJRSUD]R$VVLPDVLQIRUPDo}HVDUPD]HQDGDVQDPHPyULDGHORQJRSUD]RVmR
FRPSLODGDV DGHTXDQGRVH DR FRQWH~GR Mi H[LVWHQWH 'HVWH PRGR Ki D RWLPL]DomR GDV
LQIRUPDo}HVDWULEXLQGROKHVVLJQLILFDGR$SyVHVWDFRGLILFDomRRXFRPSLODomRDVLQIRUPDo}HV
DGTXLUHPXPFDUiWHUGLIHUHQWHHVmRDFLRQDGDVGHDFRUGRFRPDVLWXDomR4XDQGRXP
HVWtPXORTXDOTXHUVHDSUHVHQWDDRLQGLYtGXRDLQIRUPDomRDUPD]HQDGDQDPHPyULDGHORQJR
SUD]Rp´HQFDPLQKDGDµjPHPyULDGHFXUWRSUD]RWUDQVIHUrQFLDSHORJHUDGRUGHUHVSRVWDV2
JHUDGRU DFLRQD RV HIHWXDGRUHV DSDUHOKR YRFDO DXGLWLYR SHUQDV EUDoRV TXH HPLWHP R
FRPSRUWDPHQWR6HRDPELHQWH´UHVSRQGHUµDRLQGLYtGXRGHIRUPDTXHHOHHQWHQGDTXHRVHX
FRPSRUWDPHQWRIRLDSURSULDGRRVLVWHPDpUHWURDOLPHQWDGRHUHIRUoDGR
Rece
tores
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Sensoriais
Memória de Curto Prazo
Controle executivo e
expectativas
Es
q
uecimento
Gerador de
Respostas
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Efetuadores
Ambiente

2XWURDVSHFWRLPSRUWDQWHDVHUUHVVDOWRGHVWHPRGHORpTXHFDGDIOX[RGHHQWUDGDHVDtGDGH
LQIRUPDomRGHXPVXEVLVWHPDSDUDRXWURpXPSURFHVVRFRJQLWLYR6HJXLQGRDPHVPDUHODomR
LQIRUPDP$EEDGH%RUJHV$QGUDGHRHVWtPXORLQLFLDODFLRQDRSURFHVVRFRJQLWLYRGH
DOHUWDRXDWHQomRGRLQGLYtGXR1RSURFHVVRGHSHUFHSomRVHOHWLYDDLQIRUPDomRpWUDQVIHULGD
SDUDDPHPyULDGHFXUWRSUD]R$UHSHWLomRPHQWDODX[LOLDRSURFHVVRGHDUPD]HQDPHQWRGD
LQIRUPDomR QD PHPyULD GH FXUWR SUD]R HYLWDQGR R HVTXHFLPHQWR 4XDQGR D LQIRUPDomR p
HQFDPLQKDGD j PHPyULD GH ORQJR SUD]R RFRUUH R SURFHVVR FRJQLWLYR GH FRGLILFDomR $
UHFXSHUDomR SURSRUFLRQD TXH D LQIRUPDomR DJRUD Mi FKDPDGD GH FRQKHFLPHQWR VHMD
HQFDPLQKDGD j PHPyULD GH FXUWR SUD]R H DFLRQH R JHUDGRU GH UHVSRVWDV e R JHUDGRU TXH
RUJDQL]D R GHVHPSHQKR DFLRQDQGR R HIHWXDGRU ([LVWHP DLQGD GRLV SURFHVVRV TXH SRGHP
LQIOXHQFLDU R IOX[R GH LQIRUPDo}HV 2 FRQWUROHH[HFXWLYRHDVH[SHFWDWLYDV2SULPHLURp
UHVSRQViYHO SHOD UHJXODomR GDV GLIHUHQWHV HWDSDV GH DSUHQGL]DJHP SRLV HVWi UHODFLRQDGR jV
FDSDFLGDGHV DSUHQGLGDV SHOR LQGLYtGXR DR ORQJR GR WHPSR LQGHSHQGHQWH GD iUHD GH
FRQKHFLPHQWR HVSHFtILFR 7DPEpP VmR FKDPDGRV GH PHWDFRJQLomR $V H[SHFWDWLYDV
UHODFLRQDPVHDRTXHRLQGLYtGXRDFUHGLWDTXHVHHVSHUDGHOH
(VWHPRGHORH[SOLFDGRGHIRUPDVLQWpWLFDpDEDVHHVWUXWXUDOGDV(VWUDWpJLDVGH
$SUHQGL]DJHPSRLVHVWDVHVWmRUHODFLRQDGDVjIRUPDTXHRVLQGLYtGXRVDUPD]HQDPFRGLILFDP
UHFXSHUDP H DSOLFDP RFRQKHFLPHQWR DGTXLULGR $V HVWUDWpJLDVGHDSUHQGL]DJHP VmR DOJXQV
GRVPRGRVSHORVTXDLVRVLQGLYtGXRVSRGHPH[HUFHURFRQWUROHH[HFXWLYRDQWHVPHQFLRQDGR
3DUD5LGLQJH5D\QHUHVWUDWpJLDVGHDSUHQGL]DJHP´VmRIRUPDGDVFRPRSDUWHVGHXPD
UHVSRVWD RQGH R LQGLYtGXR FRQKHFH D GHPDQGD GR VHX DPELHQWHµ 6HJXQGR RV DXWRUHV DV
HVWUDWpJLDVSRGHPVHUYLVWDVFRPRIHUUDPHQWDVFRJQLWLYDVLQGLYLGXDLVTXHVmRSDUWLFXODUPHQWH
~WHLVSDUDRLQGLYtGXRFRPSOHWDUGHIRUPDEHPVXFHGLGDXPDWDUHID
5LGLQJ H 5D\QHU  DILUPDP TXH R SURFHVVR GH IRUPDomR GH XPD HVWUDWpJLD GH
DSUHQGL]DJHPpH[WHQVRHpUHDOL]DGRUHSHWLGDVYH]HVHIUHTXHQWHPHQWHIHLWRSRULQLFLDWLYDGR
SUySULRLQGLYtGXR(VWDUHSHWLomRHVWiDVVRFLDGDDRVGLIHUHQWHVQtYHLVGHUHVSRVWDGRLQGLYtGXR
SDUD GHWHUPLQDGDV WDUHIDV (QTXDQWR DOJXPDV HVWUDWpJLDV SRGHP VHU UDSLGDPHQWH
´DXWRPDWL]DGDVµ RXWUDV SUHFLVDP VHU PDLV HODERUDGDV PRQLWRUDGDV FRQWtQXD H
FRQVFLHQWHPHQWHSDUDTXHSRVVDPVHWRUQDU~WHLVDRDSUHQGL]

3DUDXPPHOKRUHQWHQGLPHQWRGRTXHVmRHVWUDWpJLDVGHDSUHQGL]DJHPHVWDVHomRVHGLYLGLUi
HPWUrVVXEVHo}HV$SULPHLUDVXEVHomRWUDWDUiGDFRQFHLWXDomRGDSDODYUDHVWUDWpJLD1D
VHJXQGD VXEVHomR VHUmR DERUGDGDV DV SULQFLSDLV FODVVLILFDo}HV GH HVWUDWpJLD H DLQGD RV
SULQFLSDLVDUWLJRVHPStULFRVVREUHHVWUDWpJLDVGHDSUHQGL]DJHP$WHUFHLUDVXEVHomRWUDWDUiGH
DUWLJRV HPStULFRV UHDOL]DGRV HP FRQWH[WR EUDVLOHLUR VREUH HVWUDWpJLDV GH DSUHQGL]DJHP QR
ORFDOGHWUDEDOKR
 &RQFHLWXDomRGDSDODYUDHVWUDWpJLD
2 XVR FRWLGLDQR GD SDODYUD ´HVWUDWpJLDµ HVWi DVVRFLDGR D SODQR PHWD REMHWLYR SDGUmR
SRVLomRSHUVSHFWLYDYLVmR0LQW]EHUJHFROVFLWDQGR:ULJKWHWDODILUPDPTXH
HVWUDWpJLD VmR ´RV SODQRV GD DOWD DGPLQLVWUDomR SDUD DWLQJLU UHVXOWDGRV FRQVLVWHQWHV FRP DV
PLVV}HVHREMHWLYRVGDRUJDQL]DomRµ$SDODYUDFDUUHJDHPVHXERMRXPDLGpLDGHRUJDQL]DomR
SDGURQL]DomRHVWUXWXUDomR
3DUD+RXDLVVHVWUDWpJLDpXPVXEVWDQWLYRIHPLQLQRTXHQRVHQWLGRPLOLWDUVLJQLILFD´DUWH
GH FRRUGHQDU D DomR GDV IRUoDV PLOLWDUHV SROtWLFDV HFRQ{PLFDV H PRUDLV LPSOLFDGDV QD
FRQGXomR GH XP FRQIOLWR RX QD SUHSDUDomR GD GHIHVD GH XPD QDomR RX FRPXQLGDGH GH
QDo}HVµHDLQGD´SDUWHGDDUWHPLOLWDUTXHWUDWDGDVRSHUDo}HVHPRYLPHQWRVGHXPH[pUFLWR
DWpFKHJDUHPFRQGLo}HVYDQWDMRVDVjSUHVHQoDGRLQLPLJRµ1DGHULYDomRSRUH[WHQVmRGH
VHQWLGR VLJQLILFD ´DUWH GH DSOLFDU FRP HILFiFLDRV UHFXUVRV GH TXHGLVS}HRX GH H[SORUDU DV
FRQGLo}HV IDYRUiYHLV TXH SRU YHQWXUD VH GHVIUXWH YLVDQGR DR DOFDQFH GH GHWHUPLQDGRV
REMHWLYRVµHDLQGD´DUGLOHQJHQKRVRHVWUDWDJHPDVXEWHUI~JLRµ
3DUD3R]RDVHVWUDWpJLDVGHDSUHQGL]DJHPVmR´SURFHGLPHQWRVTXHVHDSOLFDPGHPRGR
FRQWURODGRGHQWURGHXPSODQRSURMHWDGRGHOLEHUDGDPHQWHFRPRILPGHFRQVHJXLUXPDPHWD
IL[DGDµ2DXWRU DILUPD DLQGDTXH DV HVWUDWpJLDVGH DSUHQGL]DJHPUHTXHUHP SODQHMDPHQWR H
FRQWUROH GH VXD H[HFXomR ,PSOLFDP HP XVR VHOHWLYR GRV SUySULRV UHFXUVRV H FDSDFLGDGHV
GLVSRQtYHLV
3RUHVWDVGHILQLo}HVSHUFHEHVHTXHRWHUPRHVWUDWpJLDSRGHVHUDSOLFDGRHPYiULRVFRQWH[WRV
7DQWR QRV DVSHFWRV HGXFDFLRQDO DIHWLYR RUJDQL]DFLRQDO TXDQWR QR GH WUDEDOKR SRGHVH
XWLOL]DUHVWUDWpJLDVSDUDDOFDQoDURVREMHWLYRVSUHWHQGLGRVPHWDVIL[DGDVRXLQIRUPDo}HVTXH
SRVVDPVHWUDQVIRUPDUHPFRQKHFLPHQWRV

3LODWL H %RUJHV$QGUDGH  WDPEpP SHUFHEHUDP TXH R WHUPR HVWUDWpJLD HVWi UHDOPHQWH
OLJDGRjHVWUXWXUDomRDXPDWRFRQVFLHQWH2VDXWRUHVDILUPDPTXH´DOLQKDGHSHVTXLVDGH
HVWUDWpJLD  GHVSHUWD D LGpLD GH TXH H[LVWHP Do}HV UHDOL]DGDV SHORV WUDEDOKDGRUHV TXH
SRVVLELOLWDPDWUDQVIHUrQFLDGHDSUHQGL]DJHPSDUDRWUDEDOKRRXVHMDDRVHIDODUGHHVWUDWpJLD
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WUHLQDPHQWR TXH GLUHFLRQDP R LQGLYtGXR DR DOFDQFH GH PHWDV RX REMHWLYRV TXH SRGHP
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HGXFDFLRQDOEDVLFDPHQWHDSDUWLUGRGHVHQYROYLPHQWRGHPDWHULDLVLQVWUXFLRQDLVYROWDGRVjV
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HVWUDWpJLDV FRJQLWLYDV
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GDGRjVHVWUDWpJLDVFRJQLWLYDVTXHLPSXOVLRQDUDPRVHVWXGRVVREUHDVHVWUDWpJLDVGH
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GHVHPSHQKR GRV DOXQRV 7DO OLQKD GH UDFLRFtQLR VHJXH D SUySULD GHILQLomR GH HVWUDWpJLD
FRJQLWLYDGH*DJQp´DVHVWUDWpJLDVFRJQLWLYDVVmRFDSDFLGDGHVLQWHUQDPHQWHRUJDQL]DGDV
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SHQVDPHQWRµ
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RSHUDo}HV H SURFHGLPHQWRV TXH R HVWXGDQWH SRGH XVDU SDUD DGTXLULU UHWHU H UHFXSHUDU
GLIHUHQWHV FRQMXQWRV GH FRQKHFLPHQWRV H GHVHPSHQKRVµ 3DUD R DXWRU HVWDV RSHUDo}HV H
SURFHGLPHQWRV SRGHP DFRQWHFHU DWUDYpV GR SURFHVVDPHQWR FRJQLWLYR GD LQIRUPDomR SRU
PHLRGHLPDJHQVPHQWDLVRXVHUHPFRJQLWLYDPHQWHFRQWURODGRVFRPRDPDUFDomRHPXP
OLYURSDUDUHVVDOWDURVSRQWRVSULQFLSDLV
3DUD5LJQH\DVHVWUDWpJLDVFRJQLWLYDVVLJQLILFDPDFDSDFLGDGHGHUHSUHVHQWDomRVHOHomR
H DXWRGLUHFLRQDPHQWR H HVWmR VXEGLYLGLGDV HP GXDV SDUWHV $V HVWUDWpJLDV FRJQLWLYDV GH
RULHQWDomRSDUDWDUHIDTXHVmRRVPpWRGRVXWLOL]DGRVSDUDLQGX]LUGHWHUPLQDGRGHVHPSHQKR
HPXPDWDUHIDHDVHVWUDWpJLDVFRJQLWLYDVGHXPDRXPDLVFDSDFLGDGHVGHUHSUHVHQWDomR
VHOHomRRXDXWRGLUHFLRQDPHQWR
2 HOR GH OLJDomR HQWUH DV HVWUDWpJLDV FRJQLWLYDV H DV HVWUDWpJLDV GH DSUHQGL]DJHP SRGH VHU
LGHQWLILFDGRQDFLWDomRGH5LFKDUGVRQ2DXWRUDUJXPHQWDTXHDPDLRULDGDVHVWUDWpJLDV
WHP XP FRPSRQHQWH FRJQLWLYR PXLWR IRUWH H TXH DV HVWUDWpJLDV GH DSUHQGL]DJHP VmR
H[HFXWDGDVSULQFLSDOPHQWHHQWUHRUHFHELPHQWRGRHVWtPXORHDHPLVVmRGDUHVSRVWD,VWRpR
RUJDQLVPR LGHQWLILFD R HVWtPXOR H DQWHV GH HPLWLU XPD UHVSRVWD SURFHVVD FRJQLWLYDPHQWH D
LQIRUPDomR UHFHELGD FRP EDVH SULQFLSDOPHQWH HP LQIRUPDo}HV Mi DUPD]HQDGDV H
SRVWHULRUPHQWHHPLWHXPDUHVSRVWD
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DSUHQGL] RX HP SURFHVVRV DVVRFLDGRV D DTXLVLomR PDQLSXODomR H XWLOL]DomR GRV PDWHULDLV
DFDGrPLFRV RX WpFQLFRV 3DUD HVWH DXWRU DV HVWUDWpJLDV GH DSUHQGL]DJHP VXEGLYLGLDPVH HP
GXDVFODVVHV(OHFKDPRXDSULPHLUDGHHVWUDWpJLDVSULPiULDVHDVHJXQGDFODVVHGHHVWUDWpJLDV
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GHYHVHUDSUHQGLGRRTXHpPDLVLPSRUWDQWHDVGLILFXOGDGHVHDVSDUWHVTXHQmROKHVmR
IDPLOLDUHV GR PDWHULDO 6XEVHTXHQWHPHQWH D LVVR RV LQGLYtGXRV UHOHPEUDP D LQIRUPDomR
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VXEGLYLGLULDPHPTXDWURFRPSUHHQVmRUHWHQomRUHFXSHUDomRHXWLOL]DomR
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GDV HVWUDWpJLDV SULPiULDV (ODV LQFOXLULDP WpFQLFDV SDUD R HVWDEHOHFLPHQWR GH PpWRGRV H
DWLWXGHVDSURSULDGDVSDUDDSUHQGHUPLQLPL]DQGRSHUGDVGHFRQFHQWUDomRGLVWUDomRIDGLJDRX
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SULPiULDVTXHHVWDULDPHPDQGDPHQWR$VHVWUDWpJLDVGHPDQXWHQomRVHULDPRFXOWLYRGHXPD
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3DUD6LQJHUDVHVWUDWpJLDVGHDSUHQGL]DJHPVXEGLYLGLDPVHWDPEpPHPGXDVFODVVHV
SULPiULDVHVHFXQGiULDV6HULDPWUrVDVHVWUDWpJLDVGHDSUHQGL]DJHPSULPiULDVXVRGHLPDJHQV
WpFQLFDV PQHP{QLFDV H DQiOLVHVGH FRPR FKHJDU DR ILP $V VHFXQGiULDV VHULDP WpFQLFDV GH
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SURFHVVDPHQWRGHLQIRUPDomRRFLEHUQpWLFRHRDGDSWDWLYRQDWHQWDWLYDGHLGHQWLILFDUDVSDUWHV
FRPSRQHQWHV GR VLVWHPD FRPSRUWDPHQWDO KXPDQR 2 PRGHOR WDPEpP EXVFD LGHQWLILFDU
FRPRRVVLVWHPDVHVWmRUHODFLRQDGRVHFRPRHOHVGHWHUPLQDPDHPLVVmRGHXPGHWHUPLQDGR
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HVIRUoRSDUDLGHQWLILFDUSURFHVVRVJHUDLVTXHHVWmRDVVRFLDGRVDWRGRVRVWLSRV GHSHVVRDVH
FRPSRUWDPHQWRV
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6LQJHUDILUPDDLQGDTXHFDGDLQGLYtGXRWHPXPVLVWHPDFRPSRUWDPHQWDO~QLFRTXHp
IRUPDGRDSDUWLUGDVGLIHUHQWHVFDSDFLGDGHVHKDELOLGDGHV(VWDVGLIHUHQoDVVHJXQGRRDXWRU
SRGHPHVWDUUHODFLRQDGDVDIDWRUHVDVVRFLDGRVDRGHVHQYROYLPHQWRjDSUHQGL]DJHPSDVVDGDj
H[SHULrQFLD HP WUHLQDPHQWRV H DRV IDWRUHV VRFLDLV H FXOWXUDLV TXH VmR DSUHVHQWDGRV DRV
LQGLYtGXRV$)LJXUDGHPRQVWUDFRPRHVWHVIDWRUHVLQIOXHQFLDPGLIHUHQWHPHQWHRVLVWHPD
FRPSRUWDPHQWDOLQGLYLGXDO6LQJHUDUJXPHQWDDLQGDTXHDFRQVLGHUDomRGHVWHVIDWRUHV
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HQWHQGLPHQWRGRVSURFHVVRVGHHQVLQRHGRVDPELHQWHVGHDSUHQGL]DJHPPDLVDSURSULDGRV
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1D SHUVSHFWLYD GR HQWHQGLPHQWR GH TXDLV DPELHQWHV GH DSUHQGL]DJHP VHULDP PDLV
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IDWRUHV'HVWHVRLWRWUrVIDWRUHVUHODFLRQDPVHjVHVWUDWpJLDVHPDPELHQWHGHDSUHQGL]DJHPQR
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SRGHPRIHUHFHUH[SHULrQFLDVOLPLWDGDVGHWDUHIDVH2VSURJUDPDVGHWUHLQDPHQWRGHYHP
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ORFDOGHWUDEDOKR
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HVWXGDQWHVJUDGXDGRVRVHJXQGRSRUHVWXGDQWHVGHJUDGXDomRHRWHUFHLUR SRUVROGDGRVGD
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LGHQWLILFDGDVSHORVSHVTXLVDGRUHV
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SURPRomRGDDWHQomR
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VXJHUHTXHDEDVHFRQFHLWXDOGRSURFHVVDPHQWRGHLQIRUPDomRpIXQGDPHQWDGRUDGDLGpLDGH
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SRQWR GH SDUWLGD GRV DXWRUHV p R HVWXGR GDV HVWUDWpJLDV FRJQLWLYDV FRPRSURFHVVDGRUDV GR
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FDUDFWHUtVWLFDVGRVWUHLQDQGRVHPXPSURJUDPDGHDSUHQGL]DJHPDEHUWD2HVWXGRORQJLWXGLQDO
FRQWRX FRP D SDUWLFLSDomR GH  JHUHQWHV MXQLRUHV 'XUDQWH R SHUtRGR GH HVWXGR IRUDP
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HGXFDFLRQDO FDUJR RFXSDGR H[SHULrQFLD JHUHQFLDO HVWUDWpJLDV GH DSUHQGL]DJHP PRWLYDomR
SDUD DSUHQGHU QtYHO GH DQVLHGDGH H DXWRHILFiFLD H VXDV UHODo}HV FRP HVFRUHV GH
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HVSHUDYDP TXH RV HVFRUHV GH DSUHQGL]DJHP SyVWUHLQDPHQWR HVWLYHVVHP SRVLWLYDPHQWH
DVVRFLDGRVFRPDDWLWXGHJHUDOGHWUHLQDGDFRPDPRWLYDomRHVSHFtILFDFRPDXWRHILFiFLDGH
DSUHQGL]DJHPFRPDVHVWUDWpJLDVGHDSUHQGL]DJHPFRPDTXDOLILFDomRHGXFDFLRQDOHFRPD
H[SHULrQFLDJHUHQFLDOSUpYLD(OHVQmRSUHYLDPDVVRFLDomRHQWUHRVHVFRUHVGHDSUHQGL]DJHPH
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LGDGH
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SRVLWLYDPHQWH FRUUHODFLRQDGDV FRP RV HVFRUHV GH DSUHQGL]DJHP H TXH DV HVWUDWpJLDV GH
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GDGRLPSRUWDQWHHQFRQWUDGRSHORVDXWRUHVIRLTXHDVYDULiYHLVGHPRJUiILFDVQmRWrPLPSDFWR
UHOHYDQWHSDUDDXWLOL]DomRGHGHWHUPLQDGRWLSRGHHVWUDWpJLDVGHDSUHQGL]DJHP2WUDEDOKRGH
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SDUDHVWHWLSRGHVLWXDomRGHDSUHQGL]DJHP
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HRVUHVXOWDGRVGHWUHLQDPHQWRLQIOXHQFLDYDPDWUDQVIHUrQFLDGHDSUHQGL]DJHPSDUDDWLYLGDGHV
PDLV FRPSOH[DV 2 HVWXGR IRL GHVHQKDGR SDUD LGHQWLILFDU DV GLIHUHQoDV LQGLYLGXDLV H DV
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UHODFLRQDGRVDRVUHVXOWDGRVGHDSUHQGL]DJHPHDWUDQVIHUrQFLDGRDSUHQGLGRSDUDWDUHIDVPDLV
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DXWRUHV EXVFDUDP LGHQWLILFDU FRPR DV FDUDFWHUtVWLFDV GRV WUHLQDQGRV H R GHVHQKR GR
WUHLQDPHQWR HVWDYDP UHODFLRQDGRV FRP R FRQKHFLPHQWR DV KDELOLGDGHV H RV UHVXOWDGRV
DIHWLYRV GD DSUHQGL]DJHP 2 REMHWLYR JHUDO GR HVWXGR IRL H[DPLQDU FRPR DV GLIHUHQoDV
LQGLYLGXDLVHPRULHQWDomRSDUDPHWDVHPDWLYLGDGHVPHWDFRJQLWLYDVHHPHVWUDWpJLDVSUiWLFDV
HVWDYDP UHODFLRQDGDV FRP RV UHVXOWDGRV H D WUDQVIHUrQFLD GH DSUHQGL]DJHP TXDQGR RV
LQGLYtGXRVWLQKDPRFRQWUROHHSRGLDPHVFROKHUDSUiWLFDGRVH[HUFtFLRV
2VDXWRUHVXWLOL]DUDPDGHILQLomRGH:HLQVWHLQH0D\HUGHHVWUDWpJLDVGHDSUHQGL]DJHP
´FRPSRUWDPHQWRVRX SHQVDPHQWRVTXHRDSUHQGL]HPSHQKDGXUDQWHDDSUHQGL]DJHPHTXH
DIHWDP D FRGLILFDomR DUPD]HQDPHQWR RUJDQL]DomR H HQVDLR GR FRQKHFLPHQWR GRV
DSUHQGL]HVµ(OHVXWLOL]DPRVFRQFHLWRVGHPHWDFRJQLomRHHVWUDWpJLDVSUiWLFDVSDUDRHVWXGR
2VUHVXOWDGRVGRHVWXGRGH)RUGHFROVGHPRQVWUDPTXHDVHVWUDWpJLDVGH
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PHWDFRJQLWLYD IRL D HVWUDWpJLD PDLV LPSRUWDQWH SRLV VH UHODFLRQRX FRP WUrV UHVXOWDGRV GH
DSUHQGL]DJHP2VDXWRUHVDILUPDPDLQGDTXHRVLQGLYtGXRVTXHPRQLWRUDPDVXD
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DMXVWDUVHXFRPSRUWDPHQWRSDUDXPPHOKRUFRQKHFLPHQWRGDWDUHIDXVDPPHOKRUHVWUDWpJLDV
GHH[HFXomRHWHPPDLRUFRQILDQoDQDVVXDVKDELOLGDGHV
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RULHQWDomRSDUDREMHWLYRVHPGRLVUHVXOWDGRVGHDSUHQGL]DJHP$SURSRVWDGHVWHHVWXGRIRL
H[DPLQDUFRPRRDSUHQGL]VHFRPSRUWDHPXPSURFHVVRGHDSUHQGL]DJHPHTXDLVRVHVIRUoRV
GHVSHQGLGRVSDUDDOFDQoDUGRLVUHVXOWDGRVGHDSUHQGL]DJHP1HVWHHVWXGRRVDXWRUHVXWLOL]DP
RFRQFHLWR GH HVWUDWpJLDVGHDSUHQGL]DJHP GHVHQYROYLGR SRU*DJQp%ULJJVH:DJHU 
VHJXQGR R TXDO HODV VmR FRQFHELGDV FRPR ´XP SURFHVVR LQWHUQR SRU PHLR GR TXDO RV
DSUHQGL]HV VHOHFLRQDP H PRGLILFDP VHXV PHLRV GH DWHQomR DSUHQGL]DGR UHFRUGDomR H
SHQVDPHQWRµ 7UrV FDWHJRULDV GH HVWUDWpJLDV HVWmR GLUHWDPHQWH UHODFLRQDGDV DR SURFHVVR GH
DSUHQGL]DJHP 6mR HODV HQVDLR RUJDQL]DomR H HODERUDomR $ HVWUDWpJLD GH HQVDLR p D
DSUHQGL]DJHP IRUoDGD R SURFHVVR GH UHSHWLomR (VWUDWpJLDV GH RUJDQL]DomR UHIHUHPVH DR
DFKDUVLPLODULGDGHVHWHPDVGHQWURGRQRYRPDWHULDO(VWUDWpJLDVGHHODERUDomRUHTXHUHPTXH
RVDSUHQGL]HVDVVRFLHPDVLQIRUPDo}HVQRYDVjVDQWLJDVRXDRVFRQKHFLPHQWRVMiDGTXLULGRV
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UHJXODWyULDVDQVLHGDGHSDUDDSUHQGHUH
DTXLVLomRGHFRQKHFLPHQWRV
(GXFDFLRQDO
$VVRFLDo}HVSRVLWLYDVHQWUHDOWHUDomRGH
FRQKHFLPHQWRVHWRGDVDVHVWUDWpJLDVGH
DSUHQGL]DJHPH[FHWREXVFDGHDMXGD
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FRPSUHHQVmR
$OXQRVFRPDOWRVtQGLFHVGHDQVLHGDGH
WHPRDSUHQGL]DGRSUHMXGLFDGR
LQGHSHQGHQWHGDVHVWUDWpJLDVGH
DSUHQGL]DJHPXWLOL]DGDV
+ROPDP
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9DOLGDomRGDHVFDODGHHVWUDWpJLDGH
DSUHQGL]DJHP
2UJDQL]DFLRQDO
(PHUJrQFLDGHVHLVIDWRUHVVXEGLYLGLGRV
HPGXDVFDWHJRULDV
3R]R
(VWUDWpJLDGHDSUHQGL]DJHPGHUHSHWLomR
HODERUDomRHRUJDQL]DomRDVVRFLDGDDR
WLSRGHDSUHQGL]DGR
1mRVHDSOLFD
(VWUDWpJLDGHDSUHQGL]DJHPDVVRFLDGDDR
DSUHQGL]DGRSUHWHQGLGR
7XUPR
(VWUDWpJLDVGHDSUHQGL]DJHP
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QRomRFLHQWtILFD
(GXFDFLRQDO
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FRUUHODFLRQRXVHSRVLWLYDPHQWHFRP
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QHJDWLYDPHQWHQRVRXWURV
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PHWDFRJQLWLYDVSODQHMDPHQWR
PRQLWRUDPHQWRFRQWUROHHUHJXODomRGD
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VXEGLYLGLGRHP GRLVJUDQGHVEORFRV2 SULPHLURDERUGDDVHVWUDWpJLDVGH DSUHQGL]DJHPHP
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HPHWDFRJQLWLYDV$VHVWUDWpJLDVGHDSUHQGL]DJHPFRJQLWLYDVTXHVHFRQFHQWUDPQRSULPHLUR
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VmR FRQWUROH HPRFLRQDO FRQWUROH GD PRWLYDomR H PRQLWRUDPHQWR GD FRPSUHHQVmR (P
UHODomRjVHVWUDWpJLDVGHDSUHQGL]DJHPTXHVHHQFRQWUDPDJUXSDGDVQRVHJXQGREORFRWrPVH
DVFRJQLWLYDVTXHVmRHQVDLRRXPHPRUL]DomRHODERUDomRHRUJDQL]DomR$VPHWDFRJQLWLYDV
VmRSODQHMDPHQWRPRQLWRUDPHQWRFRQWUROHHUHJXODomRGDDSUHQGL]DJHP2EVHUYDVHDSDUWLU
GHVVDVFODVVLILFDo}HVTXHDVSHVTXLVDVVREUHHVWUDWpJLDVGHDSUHQGL]DJHPFDPLQKDPHPXP
VHQWLGR SRLV Ki FRQJUXrQFLD HQWUH DV FODVVLILFDo}HV H GHILQLo}HV DSUHVHQWDGDV 3HUFHEHVH
WDPEpP R LQWHUHVVH SHOD LGHQWLILFDomR GH SDGU}HV GH FRUUHODomR HQWUH DV HVWUDWpJLDV GH
DSUHQGL]DJHP H DV FDUDFWHUtVWLFDV LQGLYLGXDLV GH DOXQRV RX HPSUHJDGRV HP VLWXDomR GH
DSUHQGL]DJHPIRUPDORXQmR&RQWXGRUHVVDOWDVHTXHRTXDGURGHSHVTXLVDDLQGDpHVFDVVRH
FRQVHTXHQWHPHQWHH[LVWHHVSDoRSDUDRXWURVHVWXGRV
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 3ULQFLSDLVSHVTXLVDVHPStULFDVQRFRQWH[WRQDFLRQDO
1R%UDVLOGHVWDFDPVHGRLVUHODWRVGHSHVTXLVDTXHWrPSURGX]LGRLPSDFWRVVLJQLILFDWLYRVQR
HVWXGRGDVHVWUDWpJLDVGHDSUHQGL]DJHPHPDPELHQWHGHWUDEDOKR6mRRVUHODWRVGH=HUELQL
 H 3DQWRMD  (OHV GHPRQVWUDP D SUHRFXSDomR FUHVFHQWH GD iUHD GH SVLFRORJLD
RUJDQL]DFLRQDOQRVHQWLGRGHHQWHQGHUFRPRVHSURFHVVDDDSUHQGL]DJHPGHQWURGRORFDOGH
WUDEDOKRHFRPRRVVLVWHPDVGH7'(SRGHPLQWHUIHULUQHVWHVSURFHVVRVFRUURERUDQGRFRP
DVDILUPDo}HVGH:DUUH'RZQLQJTXHDVHVWUDWpJLDVGHDSUHQGL]DJHPHPSUHJDGDVSRU
DGXOWRVQHFHVVLWDPVHUWHVWDGDVHPRXWUDVFRQGLo}HVIRUDGRFRQWH[WRDFDGrPLFR
2WUDEDOKRGH=HUELQLUHODFLRQRXRXVRGHHVWUDWpJLDVGHDSUHQGL]DJHPjVUHDo}HVDRV
SURFHGLPHQWRVGHXPFXUVRYLD,QWHUQHWHDRWXWRUHLPSDFWRGHWUHLQDPHQWR2WUDEDOKRIRL
FRPSRVWRGHGRLVHVWXGRV2SULPHLURUHIHUHVHjYDOLGDomRGHHVFDODVHRVHJXQGRjDQiOLVH
GR UHODFLRQDPHQWR HQWUH DV YDULiYHLV GD FOLHQWHOD YDULiYHLV GHPRJUiILFDV HVWUDWpJLDV GH
DSUHQGL]DJHPHKiELWRVGHHVWXGRVXSRUWHSyVWUHLQDPHQWRUHDomRGHVHPSHQKRGRWXWRUH
SURFHGLPHQWRV LQVWUXFLRQDLV H LPSDFWR GR WUHLQDPHQWR QR WUDEDOKR $ DXWRUD GHILQLX
HVWUDWpJLDV GH DSUHQGL]DJHP FRPR ´FDSDFLGDGHV FRJQLWLYDV FRPSOH[DV DSUHQGLGDV SHOR
LQGLYtGXR DR ORQJR GD YLGD DV TXDLV HQYROYHP FDSDFLGDGHV FRJQLWLYDV H KDELOLGDGHV
FRPSRUWDPHQWDLVXWLOL]DGDVSHORDSUHQGL] SDUDFRQWURODURVSUySULRVSURFHVVRVSVLFROyJLFRV
GH DSUHQGL]DJHP FRPR DWHQomR DTXLVLomR PHPRUL]DomR H WUDQVIHUrQFLD 7DPEpP VmR
FKDPDGRV GH FRPSRUWDPHQWRV GH DXWRJHUHQFLDPHQWR RX FRQWUROH H[HFXWLYR GH RXWURV
SURFHVVRV FRJQLWLYRVµ 3DUD LGHQWLILFDU DV HVWUDWpJLDV GH DSUHQGL]DJHP XWLOL]DGDV SHORV
SDUWLFLSDQWHVGRFXUVRDDXWRUDHODERURXXPLQVWUXPHQWRFRPSRVWRGHLWHQVVHJXLQGRR
PRGHORSURSRVWRSRU:DUUH$OODQH:DUUH'RZQLQJH[FOXLQGRVRPHQWHDV
HVWUDWpJLDV GH DSUHQGL]DJHP DXWRUHJXODWyULDV 2 LQVWUXPHQWR IRL VXEPHWLGR D DQiOLVHV
H[SORUDWyULDV DQiOLVHV GRV FRPSRQHQWHV SULQFLSDLV .02 GH  DQiOLVH GR VFUHHSORWH
DQiOLVHGRVHL[RVSULQFLSDLV3$)$PHOKRUVROXomRIDWRULDOSDUDRLQVWUXPHQWRIRLFRPSRVWD
SRUWUrVIDWRUHV2VLWHQVTXHFRPSXVHUDPRLQVWUXPHQWRIRUDP´EXVFDGHDMXGD
LQWHUSHVVRDOµ´HODERUDomRHDSOLFDomRSUiWLFDGRFRQWH~GRµH´UHSHWLomRRUJDQL]DomRHDMXGD
GRPDWHULDOHVFULWRµFRUURERUDQGRHPSDUWHDRVDFKDGRVGH:DUUH'RZQLQJ
2V UHVXOWDGRV GD SHVTXLVD GHPRQVWUDP TXH SDUD D SRSXODomR HVWXGDGD KRXYH XP
DJUXSDPHQWR GD HVWUDWpJLD GH DSUHQGL]DJHP FRJQLWLYD ´HODERUDomRµ H GD HVWUDWpJLD GH
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DJUXSDPHQWRSRGHWHUVLGRFRQVHTrQFLDGDGLIHUHQoDDPRVWUDOXWLOL]DGDQHVWH HVWXGR&RP
UHODomRjVHVWUDWpJLDVGHDSUHQGL]DJHPRVGDGRVGDSHVTXLVDLQGLFDPTXHQmRKiFRPRDILUPDU
TXH D DOWHUDomR QD XWLOL]DomR GDV HVWUDWpJLDV GH DSUHQGL]DJHP RFRUUHX HP IXQomR GD
SDUWLFLSDomRQRFXUVR$DXWRUDDILUPDTXHD~QLFDHVWUDWpJLDGHDSUHQGL]DJHPTXHH[SOLFDR
LPSDFWR GR WUHLQDPHQWR QR WUDEDOKR p D HVWUDWpJLD ´HODERUDomR H DSOLFDomR SUiWLFDµ $
HVWUDWpJLD´EXVFDGHDMXGDLQWHUSHVVRDOµDSUHVHQWRXPpGLDGHIUHTrQFLDGHXVRPXLWREDL[D
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RXWURV DPELHQWHV H RUJDQL]Do}HV H TXH DV HVFDODV GH OHYDQWDPHQWR GDV HVWUDWpJLDV GH
DSUHQGL]DJHPVHMDPDSULPRUDGDVEXVFDQGRWRUQDODVPDLVILpLVDRPRGHORSURSRVWRSRU:DUU
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2 HVWXGR GH 3DQWRMD  REMHWLYRX LQYHVWLJDU R UHODFLRQDPHQWR HQWUH DV HVWUDWpJLDV GH
DSUHQGL]DJHPHYDULiYHLVLQGLYLGXDLVFDUDFWHUtVWLFDVGDRUJDQL]DomRGRWUDEDOKRHSHUFHSo}HV
GH VXSRUWH j DSUHQGL]DJHP FRQWtQXD )RUDP WHVWDGRV FLQFR PRGHORV PXOWLQtYHLV SDUD
YHULILFDomR GR HIHLWR HVSHFtILFR GH YDULiYHLV SUHGLWRUDV QDV HVWUDWpJLDV GH DSUHQGL]DJHP QR
ORFDO GH WUDEDOKR 2 LQVWUXPHQWR GH PHGLGD IRL HODERUDGR HP FRQWH[WR QDFLRQDO FRP
HQWUHYLVWDVVHPLHVWUXWXUDGDVFRPSURILVVLRQDLVGHGLYHUVDViUHDV)RLVXEPHWLGRjYDOLGDomR
VHPkQWLFDH DSOLFDGRHP HPSUHJDGRVGH FDWHJRULDV GLVWLQWDVTXH DWXDYDP HPYiULRV
VHJPHQWRV RUJDQL]DFLRQDLV $SyV SURFHVVR GH YDOLGDomR HVWDWtVWLFD SRU PHLR GD DQiOLVH GRV
FRPSRQHQWHVSULQFLSDLV3&$HDQiOLVHIDWRULDOURWDomRREOtTXLDFRPPDQXWHQomRGHLWHQV
FRPFDUJDIDWRULDODFLPDGHHDQiOLVHGHFRQILDELOLGDGH$OSKDGH&URQEDFKLGHQWLILFDUDP
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&RQFRPLWDQWH j FULDomR GD /HL 'LVWULWDO Q  R 'HWUDQ LQLFLRX XP SURFHVVR GH
UHWLUDGDGRVVHUYLGRUHVGRDWHQGLPHQWRGLUHWRDRS~EOLFRSRLVHVWDSUiWLFDLDGHHQFRQWURDRV
SUHVVXSRVWRVHVWDEHOHFLGRVQDUHFpPFULDGDOHL2VVHUYLGRUHVSDVVDUDPDVHUSDXODWLQDPHQWH
UHWLUDGRVGDiUHDGHDWHQGLPHQWRHIRUDPVXEVWLWXtGRVSRURXWURVVHUYLGRUHVGR*RYHUQRGR
'LVWULWR)HGHUDOTXHQmRID]HPSDUWHGRTXDGURIXQFLRQDOGR'HWUDQ(VWHSURFHVVR
DFRQWHFHXGHIRUPDOHQWDHJUDGXDODWpPHDGRVGHTXDQGRKRXYHXPDUXSWXUDFRPR
PRGHORGHWUDEDOKRDQWHULRUPHQWHSUDWLFDGR1HVWHSHUtRGRWRGDDXQLGDGHGHDWHQGLPHQWR
GLUHWRDRS~EOLFRTXHIXQFLRQDYDQR(GLItFLR6HGHIRLWUDQVIHULGDSDUDXPRXWURSUpGLRHRV
VHUYLGRUHV GR TXDGUR IXQFLRQDO GD $XWDUTXLD QmR SRGLDP PDLV H[HUFHU DV DWLYLGDGHV GH
DWHQGLPHQWR(VWHPRGHORGHH[FOXVmRGRVVHUYLGRUHVGRTXDGURIRLHVWHQGLGRSDUDWRGDVDV
GH]iUHDVGHDWHQGLPHQWRGLUHWRDRS~EOLFRDVDEHU'LYWUDQ,²%UDVtOLD'LYWUDQ,,²
7DJXDWLQJD 6HUWUDQ ² 6REUDGLQKR 6HUWUDQ ² *DPD 3RVWR GH /LFHQFLDPHQWR ²  1RUWH
'HSyVLWR²1RUWH'LYHGXF²6XO3RVWRGH/LFHQFLDPHQWR²%UD]OkQGLDH3RVWR
GH/LFHQFLDPHQWR²3ODQDOWLQD
2V VHUYLGRUHV TXH WUDEDOKDYDP QR DWHQGLPHQWR DR S~EOLFR GH WRGDV DV iUHDV IRUDP VHQGR
UHPDQHMDGRVSDUDiUHDVGHDWHQGLPHQWRLQWHUQRRXGHH[HFXomRGHDWLYLGDGHVEXURFUiWLFDVHP
RXWURV VHWRUHV GHQWUR GD SUySULD $XWDUTXLD 1HVWHV VHWRUHV DV URWLQDV GH WUDEDOKR
HQFRQWUDYDPVH HP PXLWRV FDVRV Mi VLVWHPDWL]DGDV H RUJDQL]DGDV &RQWXGR QmR KRXYH
FDSDFLWDomR SDUD TXH HVWHV VHUYLGRUHV H[HFXWDVVHP HVWDV ´QRYDVµ WDUHIDV5HVVDOWDVH TXHRV
VHUYLGRUHVIRUDPVHQGRUHDORFDGRVQHVWHVVHWRUHVGHIRUPDDOHDWyULD
1RILQDOGRDQRGHIRUDPFULDGRVRV1~FOHRVGH)LVFDOL]DomRGH+DELOLWDomRGH9HtFXORV
H GH (QJHQKDULD (VWDV WUrV XQLGDGHV RUJDQL]DFLRQDLV VmR UHVSRQViYHLV SHOD ILVFDOL]DomR H
DXGLWDJHPGRVSURFHVVRVUHODFLRQDGRVjREWHQomRGDFDUWHLUDQDFLRQDOGHKDELOLWDomRYHtFXORV
HREUDVHHTXLSDPHQWRVGHHQJHQKDULDGHWUkQVLWR$VDWULEXLo}HVGR1~FOHRGH)LVFDOL]DomRGH
+DELOLWDomR LQFOXHP D SURSRVLomR GH SURFHGLPHQWRV QRUPDV H URWLQDV GH WUDEDOKR D VHUHP
DGRWDGRV HP UHODomR j ILVFDOL]DomR GH FOtQLFDV H FHQWURV GH IRUPDomR GH FRQGXWRUHV
FUHGHQFLDGRVDSURPRomRGHLQWHUFkPELRFRPRVyUJmRVWpFQLFRVHVSHFLDOL]DGRVDOPHMDQGRD
WURFDGHLQIRUPDo}HVDHODERUDomRGHHVFDODVGDVHTXLSHVGHILVFDOL]DomRDFRRUGHQDomRHR
FRQWUROH GDV ILVFDOL]Do}HV GH URWLQD H GH UHWRUQR HP FOtQLFDV H FHQWURV GH IRUPDomR GH
FRQGXWRUHV FUHGHQFLDGRV UHFHELPHQWR UHJLVWUR H PDQXWHQomR GH GRFXPHQWRV H PDWHULDLV
UHFROKLGRVSRURFDVLmRGDVILVFDOL]Do}HVSDUDILQVGHDQiOLVHVXEVWDQWLYDDSXUDomRGHGHQ~QFLDV
GH XVXiULRV UHIHUHQWHV jV DWLYLGDGHV UHDOL]DGDV SHODV FOtQLFDV FUHGHQFLDGDV H FHQWURV GH

IRUPDomRGHFRQGXWRUHVDQiOLVHGHUHFXUVRVLPSHWUDGRVHDVMXVWLILFDWLYDVDSUHVHQWDGDVSHODV
FOtQLFDVHSHORVFHQWURVGHIRUPDomRGHFRQGXWRUHVFUHGHQFLDGRV
1R 1~FOHR GH )LVFDOL]DomR GH 9HtFXORV DV DWULEXLo}HV HQYROYHP D SURSRVLomR GH
SURFHGLPHQWRVQRUPDVHURWLQDVGHWUDEDOKRDVHUHPDGRWDGRVHPUHODomRjILVFDOL]DomRGDV
FRQYHQLDGDV H FUHGHQFLDGDV D SURPRomR GR LQWHUFkPELR FRP RV yUJmRV WpFQLFRV
HVSHFLDOL]DGRVYLVDQGRDWURFDGHLQIRUPDo}HVWpFQLFDVDHODERUDomRGHHVFDODVGDVHTXLSHVGH
ILVFDOL]DomR D FRRUGHQDomR H R FRQWUROH GDV ILVFDOL]Do}HV GH URWLQD H GH UHWRUQR QDV
FRQYHQLDGDV H FUHGHQFLDGDV R UHFHELPHQWR UHJLVWUR H PDQXWHQomR GRV GRFXPHQWRV H
PDWHULDLVUHFROKLGRVSRURFDVLmRGDVILVFDOL]Do}HVSDUDILQVGHDQiOLVHVXEVWDQWLYDDDQiOLVHGRV
UHFXUVRV LPSHWUDGRV H DV MXVWLILFDWLYDV DSUHVHQWDGDV SHODV FRQYHQLDGDV H FUHGHQFLDGDV R
UHJLVWURGHLQIRUPDo}HVHLQIUDo}HVQRSURJUDPDLQIRUPDWL]DGRGHFRQWUROHHILVFDOL]DomRGH
YHtFXORV
1R 1~FOHR GH )LVFDOL]DomR GH (QJHQKDULD DV DWULEXLo}HV HQYROYHP SURSRVLomR GH
SURFHGLPHQWRVQRUPDVH URWLQDVGHWUDEDOKRDVHUHPDGRWDGRVHPUHODomR jILVFDOL]DomRGD
VLQDOL]DomRGHREUDVHYHQWRVHTXDOTXHUREVWiFXORjOLYUHFLUFXODomRGHYHtFXORVHSHGHVWUHV
QDV YLDV XUEDQDV RX FDOoDGDVFRRUGHQDomR GD ILVFDOL]DomR GD VLQDOL]DomRGH REUDV HYHQWRV
SyORDWUDWLYRGHWUkQVLWRHTXDOTXHUREVWiFXORjOLYUHFLUFXODomRGHYHtFXORVHSHGHVWUHVQDVYLDV
XUEDQDVRXFDOoDGDVHGDH[HFXomRGDVLQDOL]DomRHVWDWLJUiILFDVHPDIyULFDHGRVHTXLSDPHQWRV
XWLOL]DGRVQDILVFDOL]DomRGHYLDVXUEDQDVSURPRomRGHLQWHUFkPELRFRPRVyUJmRVWpFQLFRV
HVSHFLDOL]DGRV YLVDQGR D WURFD GH LQIRUPDo}HV HODERUDomR GDV HVFDODV GDV HTXLSHV GH
ILVFDOL]DomR UHFHELPHQWR UHJLVWUR H PDQXWHQomRHPDUTXLYRItVLFRHRXHOHWU{QLFRRV
GRFXPHQWRV H PDWHULDLV UHFROKLGRV SRU RFDVLmR GDV ILVFDOL]Do}HV SDUD ILQV GH DQiOLVH
VXEVWDQWLYDSURSRVLomRGHFULWpULRVSDUDDSOLFDomRGHSHQDOLGDGHQDRPLVVmRGHVLQDOL]DomRGH
REVWiFXORV j OLYUH FLUFXODomR H j VHJXUDQoD GH YHtFXORV H SHGHVWUHV FRQIRUPH R ULVFR
DSUHVHQWDGRODYUDWXUDGHDXWRGHLQIUDomRQRGHVFXPSULPHQWRGDOHJLVODomRYLJHQWHUHIHUHQWH
D REUDV HYHQWRV H TXDOTXHU REVWiFXOR j OLYUH FLUFXODomR GH YHtFXORV H SHGHVWUHV QDV YLDV
XUEDQDV RX FDOoDGDV UHJLVWUR GH LQIRUPDo}HV H LQIUDo}HV QR SURJUDPD LQIRUPDWL]DGR GH
FRQWUROHHILVFDOL]DomRGHVLQDOL]DomRGHREVWiFXORVjOLYUHFLUFXODomRHjVHJXUDQoDGHYHtFXORV
H SHGHVWUHV DQiOLVH GH UHFXUVRV LPSHWUDGRV H DV MXVWLILFDWLYDV DSUHVHQWDGDV SHODV HPSUHVDV
DXWXDGDVHQFDPLQKDPHQWRjViUHDVDILQVGRVSURFHVVRVDXWXDGRVHLQVWUXtGRVFRQWHQGRDV
UHVSHFWLYDVDQiOLVHVGHUHFXUVRVLPSHWUDGRVHMXVWLILFDWLYDVDSUHVHQWDGDVEHPFRPRRUHODWyULR
GH HQTXDGUDPHQWR OHJDO UHWHQomR UHPRomR GH PHUFDGRULDV PDWHULDLV RX HTXLSDPHQWRVQD

IRUPDGDOHJLVODomRHDILVFDOL]DomRGHREUDVHYHQWRVHTXDOTXHUREVWiFXORjOLYUHFLUFXODomR
GHYHtFXORVHSHGHVWUHVQDVYLDVXUEDQDVRXFDOoDGDV
&RPDFULDomRGHVWHVQ~FOHRVHVWDYDVDFUDPHQWDGDDQRYDDWLYLGDGHDVHUGHVHPSHQKDSHORV
VHUYLGRUHVGR'HWUDQSRUpPRVVHUYLGRUHVHUDPHVFDODGRVSDUDGHVHPSHQKDUDVDWLYLGDGHVGH
ILVFDOL]DomR H DXGLWRULD VHP TXH WLYHVVHP VLGR WUHLQDGRV VHP XPD URWLQD GH WUDEDOKR
HVWDEHOHFLGDHVHPTXHKRXYHVVHPDWHULDOHVFULWRTXHVXEVLGLDVVHDH[HFXomRGHVWDDWLYLGDGH
3DUHFH WHU RFRUULGR XPD SUHRFXSDomR GD RUJDQL]DomR FRP D OHJLWLPDomR GD FDUUHLUD H
FRQVHTHQWHPHQWH FRP R GHVHPSHQKR GHVWDV DWLYLGDGHV &RQWXGR QmR KRXYH WUHLQDPHQWR
VLVWHPiWLFR QDV QRYDV DWLYLGDGHV D VHUHP GHVHPSHQKDGDV SHORV VHUYLGRUHV TXH SDVVDUDP D
RFXSDU HVWDV GXDV XQLGDGHV DGPLQLVWUDWLYDV 1mR RFRUUHUDP HVWDEHOHFLPHQWRV GH URWLQDV H
HODERUDomRGHPDWHULDLVHVFULWRVTXHVXEVLGLDVVHPHVVDVURWLQDVGHWUDEDOKR
$ HVFROKD GD RUJDQL]DomR REMHWR GH HVWXGR GHXVH SRU DOJXQV PRWLYRV 2 SULPHLUR GHOHV
UHIHUHVHDRSURFHVVRGHPXGDQoDTXHDRUJDQL]DomRDWUDYHVVD3HUFHEHXVHDRSRUWXQLGDGHGH
LQYHVWLJDU DV UHODo}HV HQWUH HVWUDWpJLDV GH DSUHQGL]DJHP H SHUFHSomR GH VXSRUWH j
DSUHQGL]DJHPHPXPFRQWH[WRGHPXGDQoDIRUDGRDPELHQWHVLVWHPDWL]DGRGHWUHLQDPHQWR
2XWUR IDWRU TXH LQIOXHQFLRX D HVFROKD IRL D SRVVLELOLGDGH GH VH YHULILFDU HP XP SHUtRGR
GHWHUPLQDGRGHWHPSRFRPRRSURFHVVRGHPXGDQoDLQFUHPHQWDOGHDGDSWDomRPRGLILFDR
XVRGDVHVWUDWpJLDVGHDSUHQGL]DJHPHGDSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPHVXDVUHODo}HV
FRPDLGDGHHRWHPSRGHVHUYLoRHPXPJUXSRTXHWHYHVHXHVFRSRGHWUDEDOKRDPSOLDGR
DTXL FKDPDGR GH *UXSR H HP RXWUR JUXSR TXH SDVVRX SRU XPD UXSWXUD GR PRGHOR GH
WUDEDOKRFKDPDGRGH*UXSR
2XWUR DVSHFWR UHOHYDQWH SDUD HVFROKD GD RUJDQL]DomR IRL D SRVVLELOLGDGH GH VH UHDOL]DU XP
HVWXGRORQJLWXGLQDOFRPGRLVJUXSRVDRPHVPRWHPSRGLVWLQWRVHVLPLODUHV'LVWLQWRVSRUTXH
RJUXSRGHVHUYLGRUHVTXHDWUDYHVVRXRSURFHVVRGHDPSOLDomRGRHVFRSRGHWUDEDOKR*UXSR
 QmR WHYH VXDV DWULEXLo}HV IXQFLRQDLV RX SDSpLV DOWHUDGRV VLJQLILFDWLYDPHQWH (VWH JUXSR
WHYH DWLYLGDGHV GH WUDEDOKR LQFUHPHQWDGDV DR SDVVR TXH RV VHUYLGRUHV TXH DWUDYHVVDUDP R
SURFHVVRGHUXSWXUDGRPRGHORGHWUDEDOKR*UXSRSDVVDUDPSRUXPDTXHEUDGRVSDGU}HV
GHWUDEDOKRDQWHULRUPHQWHHVWDEHOHFLGRV2VVHUYLGRUHVSHUWHQFHQWHVDHVWHJUXSRWLYHUDPTXH
DSUHQGHUDH[HFXWDUXPDQRYDDWULEXLomRRXSDSHOVHPRQHFHVViULRDSRLRRUJDQL]DFLRQDO2V

GRLV JUXSRV LQFOXtUDPVHUYLGRUHV HIHWLYRV GD $XWDUTXLD TXH H[HUFLDP DWULEXLo}HV HTXkQLPHV
DQWHVGRVSURFHVVRVGHPXGDQoD
5HVVDOWDVHDLQGDR DUJXPHQWRGH 1HLYDSDUDD QHFHVVLGDGH GHLQYHVWLJDU DPXGDQoD
RUJDQL]DFLRQDO$DXWRUDSRQWXDTXH´DPXGDQoDFRQWtQXDGLILFXOWDRSURFHVVRGHDYDOLDomR
WHQGRHPYLVWDRFDUiWHUFtFOLFRHPXLWDVYH]HV¶QmRSODQHMDGR·GHVVHWLSRGHPXGDQoD
RUJDQL]DFLRQDO 1HVWH FDVR GHYHUVHLD FRQVLGHUDU RV SDGU}HV GR TXH HVWi DFRQWHFHQGR QD
RUJDQL]DomRHQHVWHVHQWLGRRVHVWXGRVORQJLWXGLQDLVTXHHVWDEHOHFHPXPDFRPSDQKDPHQWRD
ORQJRSUD]RSDUHFHPIDFLOLWDUDFRPSUHHQVmRGHVVHVSDGU}HVµ
5HVVDOWDVHDLQGDTXHDDXWRUDGHVWDGLVVHUWDomRID]SDUWHGRFRUSRIXQFLRQDOGDRUJDQL]DomR
WHQGR DVVLP IDFLOLGDGH GH DFHVVR DRV GHPDLV VHUYLGRUHV H jV WUDQVIRUPDo}HV LPSOHPHQWDGDV
SHOD/HLQ

 2EMHWLYRVGH,QYHVWLJDomR
2SUHVHQWHHVWXGRGHFDVRIRLGLYLGLGRHPGXDVHWDSDV1DSULPHLUDHWDSDIRUDPDSOLFDGRVHP
WRGRVRVVHUYLGRUHVRVLQVWUXPHQWRVHVWUDWpJLDVGHDSUHQGL]DJHPQRWUDEDOKR3DQWRMD
HSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXD3DQWRMD7UDQVFRUULGRVGR]HPHVHV
VHJXQGDHWDSDRVPHVPRVLQVWUXPHQWRVIRUDPUHDSOLFDGRVQRVVHUYLGRUHVTXHFRPSXQKDPRV
*UXSRV  H  2 *UXSR UHIHUHVHDRVVHUYLGRUHVTXHIRUDPVXEPHWLGRVDRSURFHVVRGH
DPSOLDomRGRHVFRSRGHWUDEDOKRHR*UXSRUHIHUHVHDRVVHUYLGRUHVTXHIRUDPVXEPHWLGRV
DR SURFHVVR GH UXSWXUD GR PRGHOR GH WUDEDOKR &RQVLGHUDQGR D QDWXUH]D H[SORUDWyULD GR
HVWXGRHRPpWRGRXWLOL]DGRRVREMHWLYRVJHUDLVGRHVWXGRIRUDP
 ,QYHVWLJDU D XWLOL]DomR GH HVWUDWpJLDV GH DSUHQGL]DJHPH SHUFHSomR GH VXSRUWH j
DSUHQGL]DJHP FRQWtQXD QRV FRQWH[WRV GH DPSOLDomR GR HVFRSR GH WUDEDOKR H
UXSWXUD GR PRGHOR GH WUDEDOKR DQWHV H GHSRLV GRV SURFHVVRV GH PXGDQoD
LQFUHPHQWDOGHDGDSWDomRQmRSODQHMDGRV
 ,QYHVWLJDU DV FRUUHODo}HV HQWUH R XVR GDV HVWUDWpJLDV GH DSUHQGL]DJHP H GD
SHUFHSomRGHVXSRUWHjDSUHQGL]DJHPLGDGHHWHPSRGHVHUYLoRQRVFRQWH[WRVGH
DPSOLDomR GR HVFRSR H UXSWXUD GR PRGHOR GH WUDEDOKR DQWHV H GHSRLV GHVVDV
PXGDQoDV
 &RPSDUDURVUHVXOWDGRVGRVJUXSRVGHVHUYLGRUHVTXHIRUDPVXEPHWLGRVDR
SURFHVVRGHDPSOLDomRGRHVFRSRGHWUDEDOKR²*UXSRHUXSWXUDGRPRGHORGH
WUDEDOKR²*UXSR
2VREMHWLYRVHVSHFtILFRVGR WUDEDOKRFRPUHODomR DRVREMHWLYRVJHUDLVVHUmRH[SOLFLWDGRVQD
7DEHOD

2EMHWLYRV*HUDLV 2EMHWLYRV(VSHFtILFRV&RPSDUDU

,QYHVWLJDUDXWLOL]DomRGHHVWUDWpJLDVGH
DSUHQGL]DJHPHSHUFHSomRGHVXSRUWHj
DSUHQGL]DJHPFRQWtQXDQRVFRQWH[WRVGH
DPSOLDomRGRHVFRSRGHWUDEDOKRHUXSWXUD
GRPRGHORGHWUDEDOKRDQWHVHGHSRLVGRV
SURFHVVRVGHPXGDQoDLQFUHPHQWDOGH
DGDSWDomRQmRSODQHMDGRV

8VRGDVHVWUDWpJLDVGHDSUHQGL]DJHPXWLOL]DGDVSHOR*UXSR

8VRGDVHVWUDWpJLDVGHDSUHQGL]DJHPXWLOL]DGDVSHOR*UXSR

3HUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDXWLOL]DGDVSHOR*UXSR

3HUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDXWLOL]DGDVSHOR*UXSR

,QYHVWLJDUDVFRUUHODo}HVHQWUHRXVRGDV
HVWUDWpJLDVGHDSUHQGL]DJHPHGDSHUFHSomR
GHVXSRUWHjDSUHQGL]DJHPLGDGHHWHPSR
GHVHUYLoRQRVFRQWH[WRVGHDPSOLDomRGR
HVFRSR H UXSWXUD GR PRGHOR GH WUDEDOKR
DQWHVHGHSRLVGHVVDVPXGDQoDV

&RUUHODo}HVHQWUHRXVRGHHVWUDWpJLDVGHDSUHQGL]DJHPHLGDGHXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHRXVRGHHVWUDWpJLDVGHDSUHQGL]DJHPHWHPSRGHVHUYLoRXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHRXVRGHHVWUDWpJLDVGHDSUHQGL]DJHPHLGDGHXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHRXVRGHHVWUDWpJLDVGHDSUHQGL]DJHPHWHPSRGHVHUYLoRXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHDSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHLGDGHXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHDSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHWHPSRGHVHUYLoRXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHDSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHLGDGHXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHDSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHWHPSRGHVHUYLoRXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHHVWUDWpJLDVGHDSUHQGL]DJHPHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDXWLOL]DGDVSHOR*UXSR

&RUUHODo}HVHQWUHDVHVWUDWpJLDVGHDSUHQGL]DJHPHDSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDXWLOL]DGDVSHOR*UXSR

&RPSDUDURVUHVXOWDGRVGRVJUXSRVGH
VHUYLGRUHVTXHIRUDPVXEPHWLGRVDR
SURFHVVRGHDPSOLDomRGRHVFRSRGH
WUDEDOKR²*UXSRHUXSWXUDGRPRGHORGH
WUDEDOKR²*UXSR
 5HVXOWDGRVGDVHVWUDWpJLDVGHDSUHQGL]DJHPSDUDRVJUXSRVTXHSDVVDUDPSHORSURFHVVRGHDPSOLDomRGRHVFRSRGHWUDEDOKR²
*UXSRHSHORSURFHVVRGHUXSWXUDGRPRGHORGHWUDEDOKR²*UXSR
 5HVXOWDGRV GDV FRUUHODo}HV HQWUH DV HVWUDWpJLDV GH DSUHQGL]DJHP H LGDGH SDUD RV JUXSRV TXH SDVVDUDP SHOR SURFHVVR GH
DPSOLDomRGRHVFRSRGHWUDEDOKR²*UXSRHSHORSURFHVVRGHUXSWXUDGRPRGHORGHWUDEDOKR²*UXSR
 5HVXOWDGRV GDV FRUUHODo}HV HQWUH DV HVWUDWpJLDV GH DSUHQGL]DJHP H WHPSR GH VHUYLoR SDUD RV JUXSRV TXH SDVVDUDP SHOR
SURFHVVRGHDPSOLDomRGRHVFRSRGHWUDEDOKR²*UXSRHSHORSURFHVVRGHUXSWXUDGRPRGHORGHWUDEDOKR²*UXSR
5HVXOWDGRVGDVFRUUHODo}HVGHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHLGDGHSDUDRVJUXSRVTXHSDVVDUDPSHOR
SURFHVVRGHDPSOLDomRGRHVFRSRGHWUDEDOKR²*UXSRHSHORSURFHVVRGHUXSWXUDGRPRGHORGHWUDEDOKR²*UXSR
 5HVXOWDGRVGDVFRUUHODo}HVGHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDHWHPSRGHVHUYLoRSDUDRVJUXSRVTXHSDVVDUDP
SHORSURFHVVRGHDPSOLDomRGRHVFRSRGHWUDEDOKR²*UXSRHSHORSURFHVVRGHUXSWXUDGRPRGHORGHWUDEDOKR²*UXSR
 5HVXOWDGRVGDVFRUUHODo}HVGDVHVWUDWpJLDVGHDSUHQGL]DJHPHSHUFHSomRGHVXSRUWHjDSUHQGL]DJHPFRQWtQXDSDUDRVJUXSRV
TXHSDVVDUDPSHORSURFHVVRGHDPSOLDomRGRHVFRSRGHWUDEDOKR²*UXSRHSHORSURFHVVRGHUXSWXUDGRPRGHORGHWUDEDOKR
²*UXSR
7DEHOD²'HWDOKDPHQWRGRV2EMHWLYRV(VSHFtILFRVDSDUWLUGRV2EMHWLYRV*HUDLV

 &RPSRVLomRGD$PRVWUDQD2UJDQL]DomR2EMHWRGH(VWXGR
$ FRPSRVLomRGD DPRVWUD QDRUJDQL]DomR REMHWR GH HVWXGR GHXVH GD VHJXLQWHPDQHLUD RV
UHVSRQGHQWHV IRUDP GLYLGLGRV HP JUXSRV 2 *UXSR IRL FRPSRVWR SRU VHUYLGRUHV TXH
SDVVDUDPSHORSURFHVVR GHDPSOLDomRGRHVFRSRGHWUDEDOKRHR*UXSRIRLFRPSRVWRSRU
VHUYLGRUHVTXHWLYHUDPXPDUXSWXUDGRPRGHORGHWUDEDOKRFRQIRUPHGHVFULWRQRLWHP
5HVVDOWDVHTXHDVGXDVDPRVWUDVVmRGHFRQYHQLrQFLDHTXHDVHOHomRGRVUHVSRQGHQWHVQmR
RFRUUHX GH IRUPD DOHDWyULD 3DUD VHSDUDomR GRV VHUYLGRUHV GHQWUR GRV GRLV JUXSRV IRUDP
HVWDEHOHFLGRVGRLVFULWpULRV2FULWpULRSDUDSDUWLFLSDUGR*UXSRIRLWHUVLGRUHPDQHMDGRSDUD
RXWUDXQLGDGHDGPLQLVWUDWLYDIRUDGRDWHQGLPHQWRDRS~EOLFRHRFULWpULRSDUDR*UXSRIRL
WHUSDUWLFLSDGRGHDWLYLGDGHVGHILVFDOL]DomRGHQWURGHXPGRVQ~FOHRVFLWDGRVQRLWHP
DSyV R SURFHVVR GH PXGDQoD LQFUHPHQWDO QmR SODQHMDGR 'HVWH PRGR R *UXSR ILFRX
FRPSRVWRSRUVHUYLGRUHVHR*UXSRSRUVHUYLGRUHV

*UXSR
6HUYLGRUHVTXHSDVVDUDPSHORSURFHVVRGHDPSOLDomRGRHVFRSRGHWUDEDOKR
$DPRVWUDIRLFRPSRVWDGHVHUYLGRUHV$V7DEHODVHGHVFUHYHPDVLQIRUPDo}HVVREUH
RJrQHURWHPSRGHVHUYLoRHLGDGHGRVUHVSRQGHQWHV
*rQHUR 1~PHURGH5HVSRQGHQWHV 3HUFHQWXDO
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Universidade de Brasília – UnB
InstitutodePsicologia–IP
Departamento de Psicologia Social e do Trabalho – PST
Prezado Participante,
As perguntas seguintes são sobre o processo contínuo de aprendizagem no trabalho, definido como a
aquisição e r etenção de conhecimentos e habilidades pelas pessoas durante o trabalho e seu uso posterior
neste mesmo trabalho. As questões não são sobre a aprendizagem que possa estar ocorrendo em cursos
que você esteja fazendo. Sua participação é voluntária e suas respostas serão tratadas de forma
confidencial.
Os dados s erão utilizados na Dissertação de Mestrado, do Instituto de Psicologia da U niversidade de Brasília,
da aluna Alessandra Beviláqua Chaves. Eles serão analisados de forma global sendo que a identificação
dos indivíduos não será feita em qualquer relatório.
A qualidade dos resultados desta pesquisa dependerá de seu empenho em responder ao questionário com
precisão e cuidado. Desde já agradecemos a sua colaboração.
Nome:
Unidade de Trabalho:
Cargo
( ) Assistente de Tr ânsito ( ) Analista de Trânsito ( ) Agente de Trânsito ( ) Auxiliar de Trânsito
Sexo
()Feminino ()Masculino
Escolaridade
( ) Segundo Grau ( ) Superior Incompleto ( ) Superior Completo
Tempo de Serviço: anos Idade: anos
Já exerceu algum cargo de Chefia?
()Não ()Sim
Já realizou algum treinamento pela Instituição?
()Não ()Sim
Já participou de alguma atividade de fiscalização determinada pela Lei nº 3.192/2003?
()Não ()Sim
A seguir, há uma escala que varia de 1 (Nunca faço) a 10 (Sempre faço). Leia atentamente os itens listados,
escolha o ponto da escala (1, 2, 3, 4, 5, 6, 7, 8, 9 ou 10) que melhor representa a sua opinião sobre as
estratégias de aprendizagem que VOCÊ utiliza no seu trabalho. É preciso sempre lembrar, ao responder
estes itens, que eles estão perguntando sobre o que você faz para adquirir, reter e usar conhecimentos e
habilidades no trabalho e não sobre seu desempenho neste trabalho ou em cursos ou treinamentos que
possa estar fazendo. Escreva suas respostas à direita de cada item. Por favor, não deixe questões em
branco.
1
Nunca faço
2345678910
Sempre faço
Estratégias de aprendizagem utilizadas por você no trabalho: Resposta:
1. Aprendo a mel horar a qualidade do meu trabalho, aplicando novos conhecimentos e habilidades.
2. Através de análise crítica da execução do meu trabalho, tento conhecê-lo melhor.
3. Busco associar novas informações e conhecimentos às minhas atividades de trabalho.
4. Busco entender como diferentes partes do meu trabalho estão relacionadas entre si.
5. Consulto meus colegas de trabalho mais experientes, quando tenho dúvidas sobre algum assunto
relacionado ao meu trabalho.
6. Executo minhas atividades repetindo automaticamente ações rotineiras de trabalho.

7. Testo novos conhecimentos aplicando-os na prática do meu trabalho.
Estratégias de aprendizagem utilizadas por você no trabalho: Resposta:
8. Faço meu trabalho sem pensar muito sobre ele.
9. Busco ajuda dos meus colegas quando necessito de informações mais detalhadas sobre o trabalho.
10. Juntamente com meus colegas de trabalho, busco trocar informações e conhecimentos.
11. Lendo e buscando localizar instruções e artigos técnicos e normas das organizações concorrentes,
aprendo em meu trabalho.
12. Localizando e estudando documentos ou materiais importantes sobre um assunto, procuro conhecer
melhor o meu trabalho.
13. Meu trabalho é realizado sem que eu faça criticas ou questionamentos às normas e/ou procedimentos
adotados para sua execução.
14. Procuro compreender como novos conhecimentos e habilidades podem ser i ntegrados ao meu
trabalho.
15. Para melhor execução do meu trabalho, busco ajuda em manuais técnicos e na legislação vigente.
16. Peço ajuda aos meus colegas, quando necessito aprender algo sobre meu trabalho.
17. Executo meu trabalho sem saber precisamente quais são seus objetivos.
18. Consultando catálogos referentes às novas tecnologias e procedimentos, junto aos fornecedores ou
via Internet, busco conhecer melhor o meu trabalho.
19. Preencho as falhas do meu conhecimento no trabalho buscando livros, manuais, apostilas e
documentos.
20. Procuro compreender o máximo possível cada uma das partes que compõe o meu trabalho.
21. Procuro conhecer como meu trabalho está relacionado aos resultados obtidos nas diferentes áreas da
organização.
22. Procuro entender como o desempenho das diferentes áreas da organização poderia ser melhorado.
23. Quando faço meu trabalho, penso em como ele está relacionado ao negócio e estratégias da
organização.
24. Realizo minhas atividades sem saber para que elas são necessárias.
25. Tento compreender como os resultados obtidos nas diferentes áreas da organização influenciam a
execução do meu trabalho.
26. Tento conhecer como as diferentes áreas da organização estão relacionadas entre si.
27. Executo meu trabalho no “piloto automático”.
28. Busco relacionar a execução do meu trabalho aos valores adotados na organização.
29. Busco aprender aplicando novos conhecimentos à prática, ao invés de ler ou pedir orientações para
outras pessoas no trabalho.
30. Visando obter informações mais atualizadas à execução do meu trabalho, busco ajuda na Internet.
A seguir é apresentada uma lista de condições favoráveis à aprendizagem contínua (aquisição, retenção
e uso de conhecimentos e habilidades) no trabalho. Avalie o quanto essas condições estão presentes no
seu dia-a-dia de trabalho, utilizando uma escala de fr eqüência que varia de 1 (Nunca ocorre) até 10 (Sempre
ocorre). Escreva, no quadrado ao final de cada frase, o número da escala que melhor corresponda a sua
opinião. Por favor, não deixe questões em branco.
1
Nunca faço
2345678910
Sempre faço
No meu local de trabalho... Resposta:
1. Valoriza-se a organização de informações a serem utilizadas no futuro.
2. As pessoas são orientadas a registrar os resultados de trabalho relevantes.
3. As pessoas têm facilidade em localizar informações necessárias ao trabalho.
4. As regras que regulam o acesso ao sistema de informaç ão facilitam o compartilhamento do
conhecimento entre as pessoas.

5. As pessoas são estimuladas a buscar novas informações e conhecimentos sobre o trabalho.
No meu local de trabalho... Resposta:
6. Há incentivo para conhecer experiências relevantes de outros setores.
7. Há incentivo para aprender com as experiências bem sucedidas de outros setores e áreas.
8. As pessoas valorizam a busca de informações sobre o ambiente externo (concorrentes, clientes,
fornecedores, beneficiários, etc).
9. As pessoas participam do processo de tomada de decisão.
10. As sugestões das pessoas para resolução de problemas são valorizadas.
11. Há estímulo ao compartilhamento de novos conhecimentos.
12. As pessoas são valorizadas pelo compartilhamento de conhecimentos.
13. As pessoas conhecem os objetivos pessoais e profissionais dos demais colegas.
14. Existe constante troca de informações para execução das atividades.
15. As pessoas mais experientes são estimuladas a repassar seus conhecimentos para as demais.
16. É comum que as pessoas sejam escolhidas para orientar o trabalho das outras.
17. Os valores e as práticas adotadas para realizar o trabalho são compartilhados com os novos
funcionários.
18. As pessoas são estimuladas a interagir com colegas que detêm informações relevantes para o
trabalho.
19. Há incentivo à interação entre as pessoas para que elas aprendam.
20. As informações disponíveis sobre o trabalho são confiáveis.
21. As pessoas ouvem com respeito e consideração as diferentes opiniões sobre o trabalho.
22. As pessoas são incentivadas a colaborar umas com as outras na execução do trabalho.
23. Valorizam-se os conhecimentos e h abilidades das pessoas.
24. O grupo é receptivo à avaliação das experiências de trabalho já vivenciadas.
25. Os processos de trabalho são modificados em função dos feedbacks recebidos.
26. Os colegas têm tempo necessário para troca de conhecimentos e informações.
27. O espaço físico de trabalho é adequado para troca de conhecimentos e informações.
28. As atividades são organizadas de forma a facilitar o processo de aprendizagem no trabalho.
29. As pessoas têm clareza quanto à responsabilidade de c ada um para o alcance das metas do
grupo.
30. As pessoas conhecem metas e objetivos a serem atingidos no trabalho.
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DFRUGRFRPR&yGLJRGH7UkQVLWR%UDVLOHLUR/HLQGHGHVHWHPEURGHUHVVDOYDGDVDV
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7UkQVLWRGHTXHWUDWDD/HLQGHGHMXQKRGH
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JHVWmRGHWUkQVLWR
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YHtFXORV
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FUHGHQFLDGDVFRQWUDWDGDVRXFRQYHQLDGDV
9,²SUHVWDURULHQWDomRWpFQLFDFRPYLVWDVjLQVWUXomRHVDQHDPHQWRGHSURFHVVRVGHDSOLFDomRGH
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9,, ² SURPRYHU PHGLGDV GH SODQHMDPHQWR WpFQLFR YLVDQGR VDQDU HYHQWXDLV HUURV QDV SURYDV
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FRUUHomR
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GDDWLYLGDGHGHJHVWmRGHWUkQVLWR
;,, ² SURPRYHU PHGLGDV GH SODQHMDPHQWR H FRRUGHQDomR WpFQLFD GLULJLGDV j VLQDOL]DomR YLiULD
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TXDQGRIRURFDVR
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SHODV HQWLGDGHV FUHGHQFLDGDV FRQWUDWDGDV RX FRQYHQLDGDV FRP YLVWDV j PHOKRULD GR DWHQGLPHQWR H
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DVVHVVRUDPHQWRSDUDDVROXomRGHFDVRVHVSHFLDLVGHDFRUGRFRPRVGLVSRVLWLYRVOHJDLV
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;9,,,²PLQLVWUDUFXUVRGHIRUPDomRHUHFLFODJHPYROWDGRVSDUDDiUHDGHWUkQVLWRQRLQWHUHVVHGR
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FRQYHQLDGDVSHOR'(75$1')EHPFRPRFRQWUDHODVODYUDUDXWRGHLQIUDomR
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+DELOLWDomR²&1+HGHUHJLVWURGHSURSULHGDGHGHYHtFXORVRULJLQiULRVGDVXQLGDGHVGHDWHQGLPHQWR
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9²SURPRYHUDLQVWUXomRGHSURFHVVRVGHDSXUDomRGHLUUHJXODULGDGHVFROHWDQGRHFDUUHDQGRDRV
DXWRVSURYDVQHFHVViULDVDRUHODWyULRFRQFOXVLYR
9,²LGHQWLILFDURVHQWUDYHVjRSHUDFLRQDOL]DomRGRVSURFHVVRVSURSRQGRPHGLGDVGHVDQHDPHQWR
FRPYLVWDVjFHOHULGDGHGRVVHUYLoRVSUHVWDGRVSHODVXQLGDGHVGHDWHQGLPHQWR
9,,²LQVWUXLUHVDQHDURVSURFHVVRVGHDSOLFDomRGHSHQDOLGDGHVGHPXOWDVXVSHQVmRGRGLUHLWRGH
GLULJLUDSUHHQVmR GH YHtFXORFDVVDomR GD&DUWHLUD 1DFLRQDOGH+DELOLWDomR SHUPLVVmR SDUDGLULJLUH
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9,,,²LQVWUXLUSURFHVVRVGHUHFXUVRVFRQWUDDSOLFDomR GH SHQDOLGDGHVSDUD ILQV GH MXOJDPHQWR SHODV
-XQWDV$GPLQLVWUDWLYDVGH5HFXUVRVGH,QIUDo}HV
,; ² LGHQWLILFDU D RFRUUrQFLD GH HUUR QDV SURYDV SURGX]LGDV SDUD ODYUDWXUD GH DXWR GH LQIUDomR GH
WUkQVLWRVXJHULQGRPHGLGDVQHFHVViULDVjGHYLGDFRUUHomR
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GHWHUPRGHFUHGHQFLDPHQWRFRQWUDWRRXFRQYrQLR
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WUkQVLWR
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